Banking Analyst – Chargeback & Payments Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Managing the complete chargeback case processing, reviewing ACH returns, conducting compliance assessments, and overseeing daily banking operations.

• Serve as a primary escalation point for inquiries related to chargebacks and offer support to client-facing teams.

• Oversee and monitor client payment activities, address escalations, conduct investigations and reporting, and drive process improvements.

• Collaborate effectively with Client Success, Support, Sales, and other internal operational teams to maintain high levels of client satisfaction.

• Analyze ACH returns to ensure accurate coding, documentation, and compliance alignment.

• Conduct research and analysis in response to credit card chargeback inquiries; create summaries and reports related to chargeback analyses.

• Execute daily banking functions, including ACH processing, wire transfers, payment postings, and reconciliation tasks.

• Design and maintain chargeback reporting dashboards, perform analysis, assess risks, and manage ACH transfer rejections.

• Identify and introduce process enhancements concerning chargeback workflows, ACH return management, and overall banking operations.

⛳️ Requirements

• Bachelor’s degree in Finance, Business Administration, Accounting, or a related field (or equivalent experience).

• Over 5 years of experience in banking operations, ideally within payment processing, financial operations, or FinTech environments.

• More than 3 years of direct involvement with credit card network chargeback processes, ACH return regulations, wire transfers, and compliance frameworks.

• Exceptional analytical, problem-solving, and documentation capabilities.

• Demonstrated ability to approach issues with a business-oriented mindset when resolving problems and communicating with stakeholders.

• Highly detail-oriented, ensuring strong accuracy in managing financial transactions.

• Proficiency in Microsoft Office, particularly Excel and Power BI (preferred).

• Strong analytical and problem-solving abilities.

• Proven ability to rapidly acquire new technologies and skills.

• Capability to deliver outstanding client service until resolution.

• Thrives in a team-oriented environment with exceptional communication skills.

🏝️ Benefits

• Flexible time off, including paid holidays and volunteer opportunities.

• Comprehensive health, dental, and vision insurance plans available from your first day of employment.

• Extensive employee assistance program (EAP).

• Employer-funded life insurance, AD&D, short-term, and long-term disability insurance.

• Flexible spending account (FSA) or health savings account (HSA).

• Matched 401(k) contributions.

• Employee stock purchase plan.