Backoffice Consultant, Danish

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist Acquirers and PSPs with operational questions and resolving issues

• Evaluate data and generate reports utilizing Excel

• Contribute suggestions for process enhancements and operational efficiencies

• Work in partnership with both internal and external stakeholders

• Assume responsibility for tasks and execute them autonomously

• Uphold high standards of service quality and compliance

• Deliver specialized customer support and operational services for Acquirers, PSPs, banks, and partners in the payment industry throughout the Nordic region

⛳️ Requirements

• Excellent communication skills in both Danish and English

• Capability to foster relationships with internal and external stakeholders

• Strong attention to detail along with a commitment to precision and quality

• Background in customer service, operations, payments, banking, fintech, or a similar field is advantageous

• Professional level of proficiency in English, both written and spoken

• Robust analytical and problem-solving abilities

• Capacity to make informed decisions based on the information at hand

• Ability to stay calm, focused, and effective in high-stress situations

• Experience with Acquirers, Payment Service Providers (PSPs), banks, or other financial institutions is a plus

• Knowledge of card payment processes and transaction handling is a plus

• Experience in driving process enhancements and operational efficiencies is a plus

🏝️ Benefits

• Competitive salary and an attractive benefits package

• Provision of tech equipment, including the latest technology to facilitate your work

• Opportunity to collaborate with an international team throughout Europe

• Practical experience and structured training through PayTech University

• Opportunities for career advancement