Backend Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Construct and verify patient rosters, eligibility information, and account configurations for each new clinic and healthcare system.

• Integrate source data from various inputs into clean, precise, and go-live-ready datasets.

• Conduct quality assurance and validate all data prior to go-live and before transferring to Customer Success.

• Create precise program populations based on diagnosis criteria, insurance regulations, and specific clinic requirements.

• Organize and document EHR and EMR access along with data flows for every clinic.

• Quickly and methodically troubleshoot data discrepancies and integration challenges.

• Keep up-to-date documentation of each clinic’s systems.

• Manipulate, reconcile, and structure extensive datasets using Excel and Google Sheets.

• Develop trackers and validation views for the implementation team.

• Utilize data validation techniques, including Google Apps Script, custom formulas, lookup functions, and conditional logic.

• Provide clean data on schedule to ensure timely front-end go-lives.

• Identify data risks early and supply accurate, current records to the CRM and Customer Success.

• Represent the Implementation team in meetings with clinics.

• Clearly and professionally communicate eligibility criteria, data workflows, and implementation processes.

• Report to the VP of Implementation and collaborate closely with the Front-End Implementation Manager.

⛳️ Requirements

• A minimum of two years in data, operations, implementation, or analytical roles.

• Proficiency in advanced Excel and Google Sheets.

• Experience with Google Apps Script, custom formulas, lookup functions, conditional logic, and data validation techniques.

• Familiarity with enterprise password management tools such as 1Password, LastPass, or Bitwarden.

• Experience in documenting and mapping data fields, workflows, and business rules for automation, system integrations, or RPA projects.

• Excellent attention to detail with a low tolerance for data errors.

• Highly organized and methodical, capable of managing data across multiple simultaneous implementations.

• Ability to represent the Implementation team in clinic-facing meetings and to communicate technical data workflows effectively and professionally.

• Strong AI fluency and regular professional use of AI tools such as Claude, ChatGPT, and workflow automation platforms.

🏝️ Benefits

• Eligible for an annual bonus based on both company and individual performance.

• Accrued paid time off (PTO).

• Options for medical, dental, vision, and supplemental insurance.

• 401(k) plan with a 3.5% company match.

• Company-provided equipment.

• Fully remote work arrangement.