Backend Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and verify patient rosters, eligibility information, and account setups for new clinics and healthcare systems.

• Consolidate source data from various inputs into clean, precise, and go-live-ready datasets.

• Perform quality assurance and validate data prior to go-live and transition to Customer Success.

• Create program populations utilizing diagnosis criteria, insurance regulations, and specific clinic requirements.

• Coordinate and document access to EHR and EMR systems as well as data flows.

• Address data discrepancies and integration challenges.

• Keep thorough documentation of clinic systems.

• Manipulate, reconcile, and organize large datasets using Excel and Google Sheets.

• Develop implementation trackers and validation views.

• Employ data validation techniques to identify and rectify data quality issues.

• Provide clean data on schedule to ensure timely front-end go-lives.

• Identify data risks early and maintain accurate records for the CRM and Customer Success.

• Represent the Implementation team in meetings with clinics.

• Clearly and professionally communicate eligibility requirements, data workflows, and implementation processes.

• Report to the VP of Implementation.

• Collaborate with the Front-End Implementation Manager and Customer Success team.

⛳️ Requirements

• A minimum of two years of experience in data, operations, implementation, or analytical roles.

• Proficiency in advanced Excel and Google Sheets.

• Experience with Google Apps Script, custom formulas, lookup functions, and conditional logic.

• Familiarity with enterprise password management tools such as 1Password, LastPass, or Bitwarden.

• Experience in documenting and mapping data fields, workflows, and business rules for automation, system integrations, or RPA initiatives.

• Exceptional attention to detail with a low tolerance for data inaccuracies.

• Methodical and organized approach with the ability to manage data across multiple implementations concurrently.

• Comfortable representing the Implementation team in clinic-facing meetings.

• Ability to communicate technical data workflows in a clear and professional manner.

• High fluency in AI and active professional utilization of AI tools.

• Preferred: Experience with EHR and EMR systems such as Epic, Cerner, athenahealth, or eClinicalWorks.

• Preferred: Background in healthcare data and familiarity with HIPAA-sensitive information.

• Preferred: Experience with SQL or other data-tooling technologies.

• Preferred: Background in remote care, RPM, or CCM.

• Preferred: Familiarity with project management and CRM tools like HubSpot, Monday.com, or similar platforms.

🏝️ Benefits

• Eligibility for an annual performance-based bonus tied to company and individual performance.

• Accrual of paid time off (PTO).

• Options for medical, dental, vision, and supplemental insurance.

• 401(k) plan with a 3.5% company match.

• Equipment provided by the company.

• Arrangement for remote work.