B2B Customer Support Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Respond to incoming customer inquiries via phone, tickets, and chat concerning product issues, service inquiries, and general client concerns.

• Stay consistently informed about product details and collaborate with management and other departments to remain aware of any updates to company policies.

• Recognize when to escalate more complex issues to the Tier 2 support team.

• Deliver exceptional B2B customer service and high-quality support.

• Uphold a high standard of professionalism with clients while working to build a positive relationship with each one.

⛳️ Requirements

• Over 1 year of experience in a technical support capacity.

• Proficiency with Google Docs and Microsoft Office tools.

• Strong communication and presentation skills, both written and verbal.

• Ability to work both independently and collaboratively in a dynamic, fast-paced environment.

• Proven track record of maintaining professionalism with customers.

🏝️ Benefits

• Medical, Dental & Vision coverage (including domestic partnerships).

• Employer-paid Life Insurance & Employee/Spouse/Child Supplemental life insurance.

• Optional Short/Long Term Disability Insurance.

• 401k plan (Roth/Traditional).

• A generous PTO policy that acknowledges your commitment and tenure (including paid Bereavement/Jury Duty, etc.).

• Competitive annual bonuses above market rates.