B2B Business Travel Consultant, GDS, French

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional travel assistance through phone, email, and chat channels.

• Accurately and efficiently manage bookings for hotels, flights, rail, and car rentals.

• Handle intricate itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management.

• Assist customers with self-service capabilities across various digital platforms and mobile applications.

• Ensure adherence to travel policies, operational procedures, and global travel regulations.

• Collaborate closely with internal teams to address travel-related challenges and enhance customer experience.

• Maintain an extensive knowledge of suppliers, destinations, booking systems, and travel industry practices.

• Engage in internal training sessions, supplier updates, and operational meetings.

• Offer operational insights to enhance processes and boost customer satisfaction.

• Uphold SLA targets, quality benchmarks, and operational KPIs within a dynamic support setting.

⛳️ Requirements

• Fluency in French and proficient English communication skills (B2 level or above).

• Previous experience in Business Travel or Corporate Travel settings is essential.

• Practical experience with GDS systems such as Sabre, Amadeus, or Galileo (mandatory).

• Solid understanding of ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management.

• Knowledge of complex itineraries, airfare construction, negotiated fares, and routing.

• Familiarity with ARC and BSP booking procedures.

• Experience with NDC, low-cost carriers, and third-party aggregators is viewed as beneficial.

• Excellent customer service and communication abilities.

• Capability to multitask and efficiently manage urgent travel requests.

• Comfort in a fast-paced international support environment.

• Willingness to work rotating shifts from Monday to Friday, between 07:00 AM - 07:00 PM.

🏝️ Benefits

• Comprehensive healthcare, insurance, and wellbeing support.

• Opportunities for retirement savings and equity participation.

• Flexible time-off policies and parental leave benefits.

• Travel-related perks and commuting assistance.

• Modern international office atmosphere fostering collaboration.

• Strong professional growth and career development prospects within a rapidly expanding technology company.

• A dynamic and innovation-driven work environment.