B2 Onboarding Specialist, Fintech, Pagos

📋 Description

• Support merchants throughout the technical onboarding process and integrations.

• Provide first-level assistance for payment incidents (rejections, errors, configuration).

• Diagnose and resolve issues related to API REST integrations, transaction processing, and LATAM payment methods.

• Monitor platform performance and proactively identify issues.

• Log and track tickets, metrics, and KPIs.

• Escalate technical cases to product and engineering teams when necessary.

• Maintain clear communication with non-technical profiles and collaborate with internal teams.

⛳️ Requirements

• English B2 level (primarily written).

• 1 to 3 years of experience in B2B technical support, merchant services, technical integrations, or fintech/payments.

• Proven experience with payment gateways or PSPs.

• Hands-on experience with REST APIs (as detailed in CV).

• Experience in companies like Mercado Pago or other local PSPs is desirable.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Access to health and wellness programs.