Customer Onboarding Consultant

This is a fully remote position, open to applicants in Poland.

📋 Description

• Guide customers through the onboarding, implementation, training, migration, and go-live stages.

• Facilitate configuration workshops to gain insight into customer workflows and business requirements.

• Convert operational needs into scalable and stable system setups.

• Provide recommendations on platform best practices and implementation strategies.

• Conduct structured training sessions that promote successful and independent platform usage.

• Ensure high-quality implementations prior to the go-live stage.

• Assist customers during migration and hypercare processes.

• Work closely with Project Management, Customer Success, Product, and Engineering teams.

• Record decisions, configurations, and unresolved issues.

• Manage smaller implementation projects independently from start to finish.

⛳️ Requirements

• Over 2 years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, preferably in SaaS or platform settings.

• Excellent communication, facilitation, and customer engagement skills.

• Ability to comprehend operational workflows and convert them into scalable system solutions.

• Confidence in advising customers and proposing appropriate solutions.

• Structured, proactive, and ownership-driven approach to work.

• Comfortable working autonomously and collaboratively across functions.

• Proficient in Spanish, English, and German, both written and spoken.

• Familiarity with migrations, Zendesk, or enterprise customer environments is advantageous.

🏝️ Benefits

• **Benefits package** – private medical care and a sports card to promote your health and wellness.

• **Access to Udemy Business** – enhance your skills with thousands of high-quality online courses.

• **Flexible work model** – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw.

• **Employment options tailored to you** – select the contract type that best suits your needs.

• **Flexible Working Hours** – customize your schedule to align with your lifestyle.

• **Unique experience in the Fitness and SaaS industry** – join a market-leading company in a dynamic, rapidly growing sector.

• **International team** – collaborate with talented colleagues from around the globe in a diverse and inclusive environment.

• **Unforgettable company events** – participate in engaging team-building activities and memorable celebrations.