Retail Onboarding Coordinator I

This is a fully remote position, open to applicants in Alaska, +3 more states.

📋 Description

• Join our Retail Onboarding Team and take a pivotal role in attracting new retail customers.

• Gather feedback to improve the customer experience.

• Become knowledgeable in understanding the needs of our customers.

• Propel growth in our retail channel by managing the customer onboarding process.

• Address inquiries, resolve complaints, and tackle issues effectively.

• Reach out to customers to ensure the onboarding process is completed.

• Work collaboratively to create resources that enhance customer engagement.

• Keep precise records of customer interactions.

⛳️ Requirements

• A high school diploma or its equivalent.

• At least 1 year of experience in a Customer Support or Call Center role.

• Outstanding customer service abilities, including excellent verbal and written communication skills.

• Self-driven and capable of working independently in a dynamic environment for roughly 80% of the time.

• Technologically proficient, with the capability to quickly learn and adapt to new software and tools.

• Adept at managing multiple tasks at the same time.

• Must be able to securely handle sensitive customer information.

• Strong attention to detail with the ability to accurately document customer interactions.

🏝️ Benefits

• Comprehensive suite of benefits

• Health insurance

• Flexible working hours

• Paid time off