AVP, Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main administrator and subject matter expert for the Encompass LOS platform.

• Maintain a comprehensive understanding of all end-users' functional roles and responsibilities regarding LOS usage.

• Assess business requirements and work with cross-functional teams to design, configure, and implement enhancements and customizations to the system.

• Oversee change control processes, which include creating and enforcing system governance, documentation, standards, and release protocols.

• Perform rigorous testing of configuration changes, including coordinating user acceptance testing (UAT), back testing, and production validation.

• Resolve system issues and provide Tier 2/3 support for escalated user inquiries or system challenges.

• Develop and maintain system documentation, configuration logs, and process maps to ensure audit readiness and operational continuity.

• Coordinate the integration of third-party vendors and services within the LOS environment, working alongside the Company’s vendor management resources.

⛳️ Requirements

• A minimum of 5 years of experience with Encompass by ICE Mortgage Technology, including at least 2 years in an administrative or configuration capacity.

• In-depth knowledge of mortgage loan origination processes, encompassing workflow, compliance, and document management.

• Demonstrated experience in system administration, configuration, and release management.

• Strong analytical and problem-solving abilities, coupled with the skill to convert business needs into technical solutions.

• Exceptional organizational skills with a strong focus on detail and documentation.

• Effective communication skills and the ability to collaborate across various departments.

• Experience with Encompass Developer Connect, Encompass SDK, or custom plugin development is preferred.

• Familiarity with Mavent, investor guidelines, or secondary market delivery requirements is preferred.

• Project management or change control certification is preferred.

• Previous experience in a mortgage company, financial institution, or credit union is preferred.

• Experience in UAT planning, testing automation tools, and governance frameworks is preferred.

🏝️ Benefits

• The company supplies essential equipment, including a computer, headset, and webcam.

• A stable internet connection and a quiet, professional workspace are required.