AVP, Consulting Client Partner – Retail, CPG Industry Focus

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee relationships within a designated group of Retail industry accounts.

• Accountable for stimulating revenue growth and managing customer interactions regarding service delivery.

• Work collaboratively with other leaders at EXL to deliver solutions that align with the client’s strategic objectives.

• Increase revenue within the designated portfolio to exceed $30M by establishing new connections across various buying centers.

• Ensure all commitments to the client are met satisfactorily.

• Develop the account plan encompassing required relationships, opportunities to pursue, pricing strategies, and more.

• Support new logo acquisition by utilizing existing relationships.

⛳️ Requirements

• Candidates should possess a background in retail, e-commerce, or consumer packaged goods (CPG).

• Ideal prior employers include Etsy, Shopify, Wayfair, Amazon, or comparable marketplace/e-commerce platforms.

• Alternatively, candidates from BPO or professional services firms (e.g., EXL, Genpact, WNS, Accenture, TCS, Infosys, Cognizant, etc.) who have experience managing or selling to retail and CPG clients are also suitable.

• Strong understanding of the taxonomy and business dynamics of the e-commerce ecosystem, including seller and buyer journeys, product cataloging and content management, fulfillment, logistics, and customer experience operations.

• Knowledge of retail operations, omnichannel customer engagement, and how service delivery correlates with business KPIs such as conversion, retention, and seller satisfaction.

• Experience in account management/client engagement roles that involve ongoing relationship management, solution development, and growth responsibilities.

• Familiarity with operations management, analytics, or transformation initiatives within the e-commerce or CPG sector.

• Proven track record in selling or expanding BPO/managed services agreements within retail or CPG clients (as opposed to selling software licenses or IT solutions).

• Strong client-facing skills and the ability to engage senior stakeholders in retail/e-commerce settings.

🏝️ Benefits

• Total compensation encompasses base salary and annual bonus.

• Health insurance coverage.

• Flexible work arrangements available.

• Opportunities for professional development.