AV & Event Engineer, Level 2

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and maintain audio-visual (AV) equipment, encompassing setup, installation, troubleshooting, and repairs for office environments, meeting rooms, and event locations.

• Deliver technical support and assistance during meetings, conferences, and events, ensuring the seamless operation of AV equipment, which includes audio systems, video displays, projection systems, video conferencing tools, and other AV peripherals.

• Collaborate with event organizers to comprehend AV requirements and provide suggestions for AV configuration, equipment selection, and setup.

• Assist in planning and executing remote events, such as webinars, virtual conferences, and live streaming sessions, guaranteeing optimal audio and video quality.

• Provide executive-level AV support during industry conferences and events, including setup, rehearsals, troubleshooting, and on-site assistance.

• Remain informed about the latest trends, advancements, and best practices in AV technology to propose and implement innovative solutions that enhance AV capabilities and user experiences.

• Research and assess new AV tools, software, and equipment, including cutting-edge technologies, and recommend adoption based on the organization's needs.

• Manage AV inventory, monitor equipment usage, and ensure proper maintenance and replacement of AV assets as required.

• Work with cross-functional teams, including IT, facilities, and event planning, to align AV requirements with overall organizational objectives.

• Provide training and guidance to end users on AV equipment operation, best practices, and troubleshooting techniques.

• Maintain documentation, including AV setup instructions, troubleshooting guides, and equipment specifications.

• Collaborate with external vendors and service providers for AV equipment procurement, maintenance, and support, ensuring high-quality service delivery.

• Comply with security and privacy guidelines while managing AV equipment and data, ensuring adherence to relevant regulations and policies.

⛳️ Requirements

• Bachelor’s degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience.

• Availability to work outside of regular business hours as necessary to support events and executive needs.

• Proficient in Mac OS and familiar with Windows OS to assist in remote troubleshooting for end-users.

• Solid understanding of basic signal flow troubleshooting for conference rooms.

• Working knowledge of industry-standard equipment and peripherals (Crestron, Neat, Logitech, etc.).

• 3-6 years of experience with AV and events software such as Zoom, Google Meet, etc.

• Certified Technology Specialist (CTS) certification or similar AV-related certifications.

• Crestron Certified Programmer (CCP) or Extron AV Associate certification.

• Event Technology Specialist (ETS) certification.

• Project Management Professional (PMP) certification relevant to event management aspects.

• Strong knowledge of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting.

• Familiarity with event management processes, encompassing AV setup, production, and troubleshooting.

• Experience with AV control systems and software, such as Crestron, Extron, or similar platforms.

• Proficient in operating and troubleshooting AV equipment and software.

• Flexibility to work outside of regular business hours to support events or executive requirements.

• Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx).

• Experience in creating support documentation for end-users.

🏝️ Benefits

• Health care insurance

• 401(k) retirement account

• Paid sick time

• Paid personal time off

• Paid parental leave