AV & Event Engineer, Level 2

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and maintain AV equipment, including setup, installation, troubleshooting, and repairs for office environments, meeting rooms, and event locations.

• Deliver technical support and assistance during meetings, conferences, and events, ensuring the seamless operation of AV equipment, such as audio systems, video displays, projection systems, video conferencing tools, and other AV peripherals.

• Work alongside event organizers to comprehend AV needs and offer suggestions for AV setup, equipment selection, and configuration.

• Aid in the planning and execution of remote events, including webinars, virtual conferences, and live streaming sessions, guaranteeing optimal audio and video quality.

• Provide executive-level support for AV requirements during industry conferences and events, including setup, rehearsals, troubleshooting, and on-site assistance.

• Keep abreast of the latest AV technology trends, advancements, and best practices to propose and implement innovative solutions that enhance AV capabilities and user experiences.

• Research and assess new AV tools, software, and equipment, including cutting-edge technologies, and recommend adoption based on the organization's needs.

• Manage AV inventory, monitor equipment usage, and ensure the proper maintenance and replacement of AV assets as necessary.

• Collaborate with cross-functional teams, including IT, facilities, and event planning, to coordinate AV requirements and align with overall organizational objectives.

• Offer training and guidance to end users on operating AV equipment, best practices, and troubleshooting techniques.

• Maintain documentation, including AV setup instructions, troubleshooting guides, and equipment specifications.

• Work with external vendors and service providers for AV equipment procurement, maintenance, and support, ensuring quality service delivery.

• Comply with security and privacy guidelines while handling AV equipment and data, ensuring adherence to relevant regulations and policies.

⛳️ Requirements

• Bachelor's degree in a relevant discipline, such as Audiovisual Technology, Information Technology, or a related field, or equivalent professional experience.

• Willingness to work outside standard business hours as necessary to support events and executive needs.

• Proficiency in Mac OS along with familiarity with Windows OS to assist in remote troubleshooting for end-users.

• Established knowledge of basic signal flow troubleshooting for conference rooms.

• Practical understanding of industry-standard equipment and peripherals (e.g., Crestron, Neat, Logitech, etc.).

• 3-6 years of experience utilizing AV and Events software such as Zoom, Google Meet, etc.

• Certified Technology Specialist (CTS) certification or similar AV-related credentials.

• Crestron Certified Programmer (CCP) or Extron AV Associate certification.

• Event Technology Specialist (ETS) certification.

• Project Management Professional (PMP) certification (relevant to event management aspects).

• Strong understanding of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting.

• Familiarity with event management processes, including AV setup, production, and troubleshooting.

• Experience with AV control systems and software, such as Crestron, Extron, or similar platforms.

• Proficient in operating and troubleshooting AV equipment and software.

• Flexibility to work outside regular business hours to support events or executive needs.

• Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx).

• Experience in creating support documentation for end-users.

🏝️ Benefits

• Health care insurance

• 401(k) retirement account

• Paid sick time

• Paid personal time off

• Paid parental leave