Automation Service Engineer

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Respond promptly to customer requirements and carry out installations, maintenance, upgrades, and repairs utilizing electronic and computer skills to ensure instruments comply with specifications.

• Key laboratory systems encompass, but are not limited to, BD COR, KiestrA, Microbiology, Molecular, and LC/MS.

• Drive revenue generation by collaborating with service and support teams to enhance field service revenue through billable services such as preventive maintenance and equipment relocations.

• Set customer expectations by clearly communicating the work completed and providing a follow-up plan when necessary.

• Work with customers to proactively schedule and carry out system upgrades as required.

• Record and document all customer complaints in the designated systems for resolution and investigation.

• Maintain the inventory of spare parts, company-issued vehicle, and all assigned equipment (such as laptop, tools, and test devices) in proper working condition as per policy.

• Exercise sound judgment in the use of the company credit card, ensuring compliance with established business expense guidelines.

• Travel will include both scheduled and unscheduled visits, with a higher frequency of overnight stays for extensive territories and occasional national travel.

• Participate in weekend/holiday on-call rotations (approximately every six weeks), requiring local phone availability and potential national travel for instrument support.

• Consistently uphold a professional appearance.

• Must engage in vendor credentialing programs and complete the necessary vendor credentialing requirements to gain and sustain access to customer facilities. A Real ID is required for candidates.

⛳️ Requirements

• A Bachelor's degree in Engineering, Electronic Technology, Computer Science, Biomedical, or related fields OR a minimum of 10 years of relevant experience in the troubleshooting and/or repair of complex electro-mechanical, electronic, computer, or electrical systems in commercial, industrial, or military environments is required.

• Proficiency in understanding electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.

• Intermediate knowledge of information systems networking architecture design and setup.

• Intermediate understanding of computer software operating systems, with the ability to communicate effectively with customers' information technology personnel and lab leadership to schedule and perform routine software upgrades and maintenance.

• A valid driver's license is required, with at least three years of driving history; availability to work flexible hours, travel up to 50% of the time outside the home geographic area, and be on call as necessary to meet business demands.

• Capability to lift up to 30lbs frequently and 70lbs infrequently, manage standing/bending/stooping for up to 10 hours, push/pull materials weighing up to 100lbs, while adhering to all company Personal Protective Equipment standards and guidelines.

🏝️ Benefits

• Annual Bonus Potential

• Discretionary LTI Bonus

• Reimbursement for vehicle use/mileage

• Medical coverage

• Health Savings Accounts

• Flexible Spending Accounts

• Dental coverage

• Vision coverage

• Hospital Care Insurance

• Critical Illness Insurance

• Accidental Injury Insurance

• Life and AD&D insurance

• Short-term disability coverage

• Long-term disability insurance

• Long-term care with life insurance

• Additional Well-being Resources

• Anxiety management program

• Wellness incentives

• Sleep improvement program

• Diabetes management program

• Virtual physical therapy

• Emotional/mental health support programs

• Weight management programs

• Gastrointestinal health program

• Substance use management program

• Benefits for musculoskeletal surgery, cancer treatment, and bariatric surgery

• BD 401(k) Plan

• BD Deferred Compensation and Restoration Plan

• 529 College Savings Plan

• Financial counseling

• Baxter Credit Union (BCU)

• Daily Pay

• Guidance for college financial aid and applications

• Paid time off (PTO), including all mandated State leaves

• Educational assistance/tuition reimbursement

• MetLife Legal Plan

• Group auto and home insurance

• Pet insurance

• Commuter benefits

• Discounts on products and services

• Academic Achievement Scholarship

• Service Recognition Awards

• Employer matching donations

• Workplace accommodations

• Adoption assistance

• Backup daycare and eldercare

• Support for neurodivergent adults, children, and caregivers

• Caregiving assistance for elderly and special needs individuals

• Employee Assistance Program (EAP)

• Paid Parental Leave

• Support for fertility, birthing, postpartum, and age-related hormonal changes

• Bereavement leaves

• Military leave

• Personal leave

• Family and Medical Leave (FML)

• Jury and Witness Duty Leave