Automation Field Trainer

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Collaborate with the Roche Support Network, Marketing, and Sales management to pinpoint key accounts and deliver targeted customer training.

• Educate laboratory personnel prior to the go-live phase on new automation instruments and offer continuous training support.

• Serve as a field training subject matter expert for Roche product ranges across multiple domains.

• Develop training plans for both new and existing customers.

• Provide advanced training assistance for commercial pre-sales, project management, implementation, and execution of Roche solutions.

• Conduct tailored training sessions for Roche solutions, encompassing equipment, applications, IT products, and systems.

• Offer on-site training and re-training, and assist with pre- and post-training requirements during installation, implementation, and maintenance.

• Address intricate customer issues utilizing scientific expertise and support commercial teams and clients in pre- and post-sales activities.

• Partner with leadership to establish educational objectives, technical specifications, and comprehensive curricula.

• Design training initiatives, collect feedback, and enhance training materials.

• Engage in marketing and product development efforts.

• Uphold standardized training protocols and disseminate best practices.

• Oversee inventory, company assets, and expenditures.

• Timely complete service reports and identify opportunities to promote Roche solutions and competitive consolidations.

• Contribute to the continuous improvement of the quality system and the attainment of quality objectives.

• Travel frequently within the US, with occasional international travel.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent education and professional experience.

• 5 years of progressive experience in the diagnostics sector or other pertinent progressive experience.

• Advanced knowledge in a specialty area demonstrated through an advanced degree and/or extensive technical experience supporting laboratory clinical chemistry, immunology, information technology, molecular, tissue, and/or automation systems.

• Preferred experience with pre-analytical, post-analytical, and analytical chemistry and immunology platforms, including cobas 8100, cobas p512/p612, and/or cobas p501/p701.

• Up to 75% overnight travel is necessary.

• Regular and reliable attendance is required.

• Candidates residing in other parts of the United States must be located within 50 miles of a major airport.

🏝️ Benefits

• Discretionary annual bonus may be offered based on individual and Company performance.

• Company-provided vehicle.

• Benefits outlined at the provided link.

• Commitment to equal opportunity employment and accommodations for applicants.