Auto IME Customer Service Admin

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare incoming referrals that include demographic details, diagnosis, requested due date, and specialty promptly upon receipt.

• Accurately finalize the intake process by closing the intake in accordance with established workflow procedures.

• Manage client emails during an 8-hour workday, providing essential information to the relevant referrals while also delegating or escalating emails to the appropriate team member.

• Support Dane Street’s “Intake” process to ensure that incoming referrals, records, fee schedules, etc., are uploaded into the respective cases promptly and with appropriate notifications.

• Conduct outreach via emails and calls to clients to gather necessary information and/or medical records to ensure proper case handling.

• Request and retrieve medical records from client platforms like iCase and upload them to the corresponding referrals, informing the CSR team once the records are received.

• Select and allocate incoming referrals, ensuring that the queues are evenly distributed among CSR and QA team members.

• Invoice referrals on the CSR and QA boards based on confirmed physician fees and client quotes.

• Assist in auditing referrals with impending due dates to confirm correct case processing.

• Help with physician outreach and referral assignments during team members' PTO.

• Perform additional duties and special projects as assigned based on business needs.

⛳️ Requirements

• EDUCATION/CREDENTIALS:

• An Associate’s Degree or Bachelor’s Degree is preferred.

• JOB RELEVANT EXPERIENCE:

• Business experience in a healthcare and/or insurance environment is preferred.

• JOB RELATED SKILLS/COMPETENCIES:

• Exhibit excellent communication skills with a solid understanding of company business lines. Ability to apply critical thinking, manage time effectively, and meet specific deadlines. Proficiency in computer skills and typing is essential.

• WORKING CONDITIONS/PHYSICAL DEMANDS:

• Any lifting, bending, traveling, etc., required to perform the job duties listed above. Prolonged periods of sitting and computer work.

• WORK FROM HOME TECHNICAL REQUIREMENTS:

• Must provide and support their own internet services.

• Maintaining a stable internet connection is a requirement for all work-from-home positions.

🏝️ Benefits

• Join our team at Dane Street and take advantage of a comprehensive benefits package designed to promote your well-being and peace of mind. We provide a variety of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. Other voluntary benefits include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy allows you to relax and recharge, while our 401k plan with company matching assists you in planning for your future. Apple equipment and a media stipend are provided for your remote workspace.

• ABOUT DANE STREET:

• A fast-paced, Inc. 500 Company with a high-performance culture, seeking insightful and forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. Our customized Independent Medical Exams and Peer Review programs aid our clients in making appropriate medical determinations as part of the claims management process.