Auto Damage Claims Supervisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead and supervise a team of Auto Damage Claims Adjusters.

• Oversee the auto claims process to ensure efficiency, precision, compliance, and outstanding customer service.

• Motivate and guide the team to achieve optimal business results and enhance employee satisfaction.

• Offer guidance and support throughout the claims procedure.

• Develop and implement behavioral-based coaching techniques to boost productivity and performance.

• Coach, mentor, and educate Auto Damage Adjusters.

• Act as a knowledgeable resource on auto damage team processes and protocols.

• Review and assess auto damage claims for accuracy and compliance with company policies and procedures.

• Promote innovation, change, growth, and knowledge sharing.

• Conduct performance reviews and provide continuous training and development.

• Monitor claim activities, identify trends and areas for improvement, and apply strategies to enhance efficiency and customer satisfaction.

• Stay informed about insurance regulations, industry trends, and best practices.

• Utilize monitoring systems for quality assurance, performance monitoring, and evaluation.

• Develop action plans for underperforming representatives.

• Use reward and recognition tools to encourage results and associate satisfaction.

• Implement strategies to improve customer experience, productivity, and performance.

⛳️ Requirements

• In-depth knowledge and understanding of the insurance industry, particularly in personal lines auto claims.

• Familiarity with common industry claims systems and vendor products, such as Guidewire, Copart, ARMs, and ISO.

• A strong commitment to delivering exceptional customer service.

• Robust leadership abilities, including influencing others, developing team members, and managing change and conflict.

• Excellent oral and written communication skills, along with strong interpersonal skills.

• Capability to connect specific activities to the desired outcomes.

• Comprehensive knowledge of insurance policies, coverage, and claims settlement procedures.

• Ability to excel in a collaborative environment.

• Effective analytical and problem-solving skills, including accurate assessment of liability and coverage.

• Attention to detail and capability to manage multiple tasks in a fast-paced setting.

• High School Diploma or equivalent required.

• Minimum of 5 years of experience in auto claims handling required.

• At least 3 years of customer service experience required.

• Must obtain, hold, and maintain a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. state.

• Bachelor's Degree in a related field is preferred.

• Previous leadership experience in total loss and/or coverage and liability is preferred.

• Prior experience in coaching, training, and/or mentoring is preferred.

• Insurance designations such as CPCU or SCLA are preferred.

• Will be assigned to work either 8:00 a.m.–5:00 p.m. CST or 10:00 a.m.–7:00 p.m. CST, Monday–Friday, based on business requirements.

🏝️ Benefits

• 401K matching.

• Bonding leave for new parents: 12 weeks, 100% paid.

• Tuition assistance.

• Training opportunities.

• GM employee auto discount.

• Community service pay.

• Nine company holidays.

• Competitive salary and bonus eligibility.

• Health benefits available from the first day of employment.

• Performance-based incentive plan.

• 100% remote work option.