Auto Claims Adjuster

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Manage non-injury automobile claims

• Verify and clarify coverage details

• Perform liability investigations and inform customers of liability outcomes

• Set clear expectations regarding the claims process

• Acquire police reports and witness testimonies

• Collaborate with adjusters from other insurance providers

• Keep members updated on the status of their claims

• Investigate, assess, negotiate, and resolve auto and property damage claims

• Maintain a diary system and claim inventory in line with state compliance regulations

• Initiate claims and gather information and loss details from insured parties, claimants, and other relevant individuals

• Clarify policy coverage and appropriate follow-up procedures

• Document claim files and manage correspondence

• Communicate with clients and repair facilities

• Ensure adherence to state laws, policy stipulations, and standard operating procedures

• Organize, manage, and finance repairs, rentals, towing, total losses, and storage

• Apply estimating standards to claims of minor to moderate complexity

⛳️ Requirements

• High School Diploma/GED or 2 years of experience in a customer-facing virtual environment utilizing internet, phone, and chat features

• Ability to train and perform duties in a remote setting while meeting work-from-home criteria

• Adjuster’s license may be required depending on state regulations

• Over 2 years of customer service experience in a dynamic setting

• Preferred experience in the Property and Casualty industry

• Willingness to work any shift within 24/7 operational hours, including evenings, weekends, and holidays

• Exceptional interpersonal skills and proficient computer navigation

• Capability to manage multiple tasks simultaneously

• Bilingual skills are a plus

• Availability to travel for divisional/team meetings and other in-person engagements as necessary

• Must have authorization to work indefinitely in the United States

• CSAA does not offer visa sponsorship

🏝️ Benefits

• Paid 6-week virtual training that includes both classroom instruction and practical job training

• Eligibility for annual bonuses / company-wide discretionary bonuses of up to 5% of eligible pay through the Annual Incentive Plan (AIP)

• 401(k) plan with company matching contributions

• Opportunities for career growth and development with leadership and mentorship

• Remote-first flexible workplace / Home-Flex roles

• Flexibility to work from various locations, including CSAA offices

• Participation in employee resource groups and volunteering opportunities

• Reasonable accommodations provided for qualified applicants and employees with disabilities or other limitations