カスタマーサポートスペシャリスト – 日本語メイン, 英語歓迎

This is a fully remote position, open to applicants in Japan.

📋 Description

• Address customer inquiries through email, chat, and community platforms.

• Acquire knowledge of product SKUs, inventory, and fulfillment processes to ensure accurate assistance.

• Monitor shipments, manage returns, and resolve order-related issues in collaboration with fulfillment and warehouse partners.

• Enhance support workflows, documentation, FAQs, and manuals as the organization expands.

⛳️ Requirements

• Native or fluent proficiency in Japanese, both written and spoken, is essential.

• Business-level English communication skills are preferred.

• Must currently reside in Japan.

• Willingness to travel 1–2 times at the start of employment for warehouse training is required.

• 1–2 years of experience in customer support, e-commerce operations, or retail is necessary.

• Self-driven and capable of working independently in a remote setting.

• Familiarity with Shopify, Amazon, Rakuten, or LINE is an advantage.

• Understanding of inventory, SKU management, logistics, or fulfillment is beneficial.

• Experience with helpdesk tools such as Zendesk, Intercom, or Notion is a plus.

🏝️ Benefits

• 100% remote work from any location in Japan.

• Company-sponsored travel and accommodation for 1–2 warehouse training trips during the onboarding process.

• Opportunities for advancement into operations, logistics management, or leadership positions.

• A supportive, international, and collaborative team environment.

• Freedom and opportunities for career development.