Associate Vice President – Strategic Accounts, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of enterprise-level health system accounts.

• Develop and oversee structured tracking and regular review systems to assess account health, foster continuous growth, and align with clients’ long-term strategic objectives.

• Lead, mentor, and coordinate a multidisciplinary client success team.

• Act as the primary executive-level liaison between client leadership and internal operations.

• Cultivate partnerships that support the initiation, expansion, and retention of ambulatory and home infusion services.

• Partner with clients to design, execute, and enhance ambulatory infusion programs.

• Evaluate workflows, pinpoint operational bottlenecks, and implement scalable solutions.

• Provide expertise in home infusion therapy, ambulatory infusion strategy, specialty pharmacy integration, infusion supply chain management, cleanroom/compounding operations, and infusion revenue cycle management.

• Offer both on-site and remote assistance for complex infusion engagements.

• Supervise project delivery, planning, resource allocation, and the attainment of objectives.

• Address clinical and operational challenges while aligning client objectives with operational realities and regulatory compliance.

• Create policies, procedures, organizational reporting structures, and implementation playbooks.

• Engage in client executive interactions to influence CarepathRx’s future strategy and consulting capabilities.

⛳️ Requirements

• A High School Diploma or GED is required.

• A minimum of 10 years of progressive healthcare experience, particularly in ambulatory infusion, home infusion, specialty pharmacy, or health system infusion services.

• At least 5 years of leadership experience overseeing teams, strategic initiatives, or enterprise-level client relationships.

• Proven expertise in ambulatory and/or home infusion operations, covering program development, implementation, optimization, and growth.

• Experience managing large, intricate health system or strategic client relationships and collaborating with executive-level stakeholders.

• Strong comprehension of the clinical, operational, and financial drivers of infusion services.

• Demonstrated ability to identify business opportunities and convert strategy into measurable operational and financial outcomes.

• Experience leading complex, cross-functional projects that involve operations, clinical teams, finance, technology, and client leadership.

• Strong executive presence complemented by exceptional communication, presentation, negotiation, and relationship-management skills.

• Proven ability to analyze performance data, recognize trends and operational gaps, and formulate actionable recommendations.

• Capacity to navigate complex client environments, exert influence without direct authority, and juggle multiple strategic priorities.

• Experience in developing and mentoring high-performing teams.

• Willingness to travel as necessary, up to 25%.

• If working remotely, a cable broadband or fiber optic internet connection with a minimum of 10Mbps download and 5Mbps upload speed is required.

🏝️ Benefits

• Eligibility for annual bonuses.

• Participation in a long-term incentive plan.

• Medical insurance coverage.

• Vision insurance coverage.

• Dental insurance coverage.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance.

• Tuition reimbursement available.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence offered.

• Remote work arrangements available.