Associate Technical Success Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Manage the technical relationship with enterprise clients

• Promote customer engagement and value realization through the platform

• Work closely with Account Executives to highlight technical advantages

• Guide the customer journey from onboarding to achieving value

• Track adoption rates and tackle obstacles to meet usage commitments

• Conduct tailored training sessions and develop resources for users

• Create and implement Mutual Activity Plans

• Contribute insightful input for customer business reviews

• Actively engage to reduce churn risks

• Establish strong relationships with technical stakeholders

• Keep users updated on new features and provide refresher training sessions

• Assist in the development of business cases for expansion opportunities

• Measure the impact of solutions on customer operations

⛳️ Requirements

• Basic understanding of Kubernetes and experience with Cloud platforms (AWS, Azure, or Google Cloud Platform)

• Solid grasp or practical experience with programming languages such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting

• Some experience or a strong interest in technical customer-facing positions, including Technical Support, Junior Solutions Engineering, or Technical Account Management

• Ability to convey technical concepts clearly to varied audiences

• Capability to build and sustain positive relationships with technical stakeholders

• Proactive and solution-oriented approach to customer challenges

• Competence in collaborating effectively within a team setting

🏝️ Benefits

• Promoting a diverse, welcoming, and inclusive workplace

• Flexible workforce model that accommodates fully office-based, fully remote, or hybrid work arrangements