Associate Systems Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the performance and availability of applications and infrastructure utilizing AppDynamics, LogicMonitor, and Azure Monitor.

• Execute health assessments and performance optimization for SQL databases.

• Manage Windows servers and ensure the functionality and performance of IIS, implementing necessary configurations and updates.

• Supervise interface subsystems to guarantee data flow and connectivity.

• Deliver Level 1 support, troubleshoot incidents, and escalate issues to higher-level engineering teams as required.

• Keep documentation updated for system configurations, procedures, and incident responses.

• Engage in root cause analysis to avert future incidents and enhance reliability.

• Collaborate on system upgrades, patches, and configurations while aiming to minimize downtime.

• Ensure continuous 24/7 uptime of critical systems and promptly respond to alerts and incidents within service level agreements (SLAs).

• Suggest enhancements to monitoring processes and tools based on industry trends and best practices.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.

• 1-3 years of experience in a systems monitoring and support capacity.

• Familiarity with AppDynamics, LogicMonitor, and Azure Monitor is essential.

• Basic understanding of SQL databases, including monitoring and troubleshooting methods.

• Knowledge of Windows Server administration and IIS management is required.

• Experience in monitoring server uptime, performance metrics, and managing alerts.

• Proficient in diagnosing system issues and conducting root cause analysis.

• Willingness to work in a 24x7 environment with 9-hour or 12-hour shifts, which may include evenings, weekends, and on-call rotations.

• Understanding of healthcare applications is a plus.

• Familiarity with ITIL best practices and frameworks is advantageous.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible work schedules and arrangements.

• Employee recognition programs and rewards.