Associate Support Enablement Analyst

This is a fully remote position, open to applicants in Missouri, +4 more states.

📋 Description

• Deliver technical assistance to customers via phone and email through our ticketing system.

• Identify and resolve technical challenges associated with our systems, products, and services, escalating issues to internal team members when necessary.

• Record customer interactions in our ticketing system.

• Manage customer expectations and act as a bridge between our clients and internal departments.

• Achieve SLA response and resolution targets by collaborating with L1, L2, and L3 Support teams.

• Conduct thorough research and documentation of customer technical issues.

• Stay updated with company product enhancements and new features.

• Collaborate with Technical Support team members on various strategic initiatives as required.

⛳️ Requirements

• Bachelor’s Degree in Computer Science or 2-3 years of relevant technical experience.

• Strong written and verbal communication skills essential for conveying technical concepts.

• Exceptional problem-solving, multitasking, and troubleshooting abilities.

• Familiarity with Salesforce Apps and Web applications (preferred).

• Experience with SQL or similar technologies (preferred).

• Understanding of database architecture (preferred).

• Knowledge of relational databases (preferred).

🏝️ Benefits

• Fully covered medical premiums (employee-only).

• Flexible PTO.

• 401(k) plan.

• Dental and vision coverage.

• Remote work options.

• $10,000 lifetime fertility stipend.

• Access to coworking spaces globally.

• Dedicated Recharge Holidays - one long weekend each quarter to relax and reset.