Associate Strategic Client Executive

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Enhance the depth and breadth of client relationships by collaborating closely with them to gain a thorough understanding of their business strategies, needs, and challenges, as well as how Zelis can assist in achieving those objectives.

• Oversee and manage revenue targets, including budgets, forecasts, and product usage analysis for the assigned portfolio.

• Accountable for client renewals and retention efforts.

• Effectively lead contract negotiations with their supervisor and manage the entire life cycle of renewing client agreements while seeking opportunities to expand the partnership.

• Proactively identify and address risks, such as declines in volume, service gaps, and shifts in client relationships.

• Propel revenue growth through the optimization of existing products, while understanding and articulating key differentiators, product strategy, features, and functionalities.

• Successfully discover and assess growth opportunities to provide exceptional value to clients.

• Conduct and facilitate all client business reviews and account plans to maximize value within the client's portfolio.

• Guarantee industry-leading quality service delivery and client satisfaction, with metrics including proactive client management, timely escalation and resolution of issues, and transforming clients into loyal advocates.

⛳️ Requirements

• Preferred bachelor's degree.

• Over 5 years of experience in a client management role within the Payer space.

• Background in healthcare, including insurance companies or experience with cost management, electronic payments, and/or healthcare communications solutions.

• Proven success in revenue management and increased utilization within an assigned portfolio of mid to large enterprise clients.

• Exceptional written and verbal communication skills.

• Strong presentation, public speaking, and meeting management abilities.

• Capability to tailor messages to specific audiences.

• Demonstrated collaboration with key business partners, including Sales, Operations, Product, Services, and Marketing.

• Ability to anticipate future trends and integrate them into business review planning.

• Proficient in formal and informal communication with VPs and Executive Leadership; exhibits enterprise thinking and has the capacity to influence; proven ability to impact across a matrix and with leadership.

• Experience utilizing data and reporting to accurately identify client and industry trends; adept at synthesizing data into engaging narratives.

• Strong listening and comprehension skills, with the ability to understand and address client concerns, feedback, and manage discussions with clients effectively.

• Travel expected to be 30-40% (primarily domestic for internal and external meetings).

🏝️ Benefits

• 401k plan with employer matching.

• Flexible paid time off.

• Holidays.

• Parental leave.

• Life and disability insurance.

• Health benefits including medical, dental, vision, and prescription drug coverage.