Associate Solution Consultant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Facilitate post-signature use case ideation with client business owners within existing enterprise agreements.

• Identify, organize, sequence, and link new use cases to enhance the client's overall customer experience.

• Manage client use case intake, which includes the upkeep of intake templates and project specification guides.

• Schedule discovery sessions in alignment with client go-live dates and internal governance timelines.

• Collaborate with client-side PMO or strategic project functions as necessary.

• Assist in the delivery handoff by conveying scope, rationale, and design intent to Implementation, Production, UX, and Client Success teams.

• Ensure continuity for design-intent inquiries during the build phase.

• Submit and monitor product and feature requests associated with signed agreements.

• Communicate request timelines to clients and follow up with Product and Engineering teams.

• Keep precise inventories, statuses, attachments, and Salesforce records for use cases.

• Collaborate with Solutions Consultants and Directors assigned to enterprise accounts.

• Escalate decisions related to business cases, pricing, or project scope.

⛳️ Requirements

• Bachelor’s degree and/or 1 to 3 years of experience in solutions consulting, implementation, client success, cross-functional project coordination, or a similar client-facing or technical delivery role, preferably in B2B SaaS.

• Experience or exposure to healthcare, insurance, education, or another highly regulated industry is advantageous; a proven ability to quickly adapt in a regulated market is equally valued.

• Strong organizational skills and the capability to manage multiple concurrent workstreams against varying timelines while maintaining attention to detail.

• Ability to develop and refine structured intake templates or processes and adapt them based on stakeholder feedback.

• Familiarity with use-case or requirements documentation (e.g., PSGs, BRDs) is beneficial; willingness to learn Drips' documentation standards is essential.

• Understanding of data integration concepts and the ability to articulate and communicate technical requirements to both IT and business stakeholders, including APIs and flat-file/SFTP exchanges.

• Strong proficiency in Salesforce and the ability to maintain accurate use case and case records.

• Excellent written and verbal communication skills.

• Ability to operate effectively without formal authority and discern when to escalate issues.

• A cover letter is required with the resume, detailing two or more relevant Key Responsibilities, the Drips core value most exemplified, and salary requirements or range; must be under 250 words.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career growth.

• Flexible work hours and remote work options.

• A dynamic and inclusive work environment that values innovation and creativity.