Associate Project Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee customer implementation projects from start to finish — from kickoff to post-go-live — ensuring project alignment, tracking advancements, managing risks, and striving towards key milestones.

• Collaborate with diverse project teams, including Customer Engineers and various internal stakeholders, to guarantee timely and high-quality project delivery.

• Act as the main point of contact for customers throughout the implementation process, fostering robust relationships and establishing clear expectations.

• Lead technical discussions and ensure that customer requirements are precisely translated into implementation strategies.

• Assist in change management activities such as modifying scope, adjusting project timelines, and resolving issues.

• Keep project documentation, timelines, and communications with both internal and external stakeholders current and accurate.

• Proactively detect risks and dependencies early in the project lifecycle, implementing mitigation strategies to ensure timely delivery and avoid unexpected challenges.

• Engage in post-go-live handoff and knowledge-sharing sessions to ensure the ongoing success of customers.

⛳️ Requirements

• 2-4 years of experience in client-facing project management, onboarding, or technical implementation.

• Bachelor’s degree or equivalent professional experience.

• CAPM or a similar certification is advantageous.

• Experience in a SaaS environment is preferred; familiarity with e-commerce platforms, retail systems, or logistics technology is a bonus.

• Strong organizational abilities to manage multiple projects simultaneously while maintaining attention to detail.

• Exceptional communication skills with both technical and non-technical stakeholders.

• A proactive, problem-solving attitude with a desire to discover innovative solutions to project challenges.

• Experience collaborating with cross-functional teams, including both technical and customer-facing personnel.

• Comfortable discussing basic technical concepts (e.g., APIs, data mapping) — coding skills are not required, but familiarity with JSON is beneficial.

• High level of accountability, adaptability, and curiosity — you excel in a dynamic environment where every project presents unique challenges.

• Experience with tools like Salesforce, Jira, Rocketlane, or similar platforms is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Flexible working hours and the possibility of remote work.

• Opportunities for professional development and career advancement.

• A dynamic and inclusive work environment that values collaboration and innovation.