Associate Product Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the Core squad roadmap by prioritizing enhancements, fixes, and features that enhance client satisfaction and retention.

• Consistently review support tickets to uncover recurring issues, identify patterns, and convert them into actionable product initiatives.

• Analyze Pendo data to gain insights into how clients and internal teams interact with the platform.

• Hold regular meetings with internal stakeholders (operations, Customer Success, Sales) to pinpoint workflow challenges and identify opportunities for increased efficiency.

• Directly engage with clients to comprehend their usage of the platform.

• Craft clear and comprehensive product specifications and acceptance criteria for engineering teams.

• Define and monitor key performance indicators (KPIs) associated with client satisfaction, retention, and platform engagement.

• Provide transparent progress reports to the Head of Product and cross-functional teams.

⛳️ Requirements

• 1–3 years of experience in product management or related fields (product operations, customer success, business analysis) within a SaaS context.

• A genuine curiosity about how individuals utilize software.

• Strong analytical capabilities.

• Comfortable interacting directly with clients and internal stakeholders.

• Highly organized and attentive to detail.

• Ability to communicate clearly and directly both in writing and verbally.

• Familiarity with product analytics tools (such as Pendo, Mixpanel, Amplitude, or similar) is advantageous.

• Experience in sports, media, or sponsorship is a bonus but not mandatory.

🏝️ Benefits

• Competitive base salary.

• Employer-matched 401(k) retirement plan.

• Participation in a bonus or commission program.

• Stock incentive program.