
Associate Product Manager
Posted 9 hours ago

Posted 9 hours ago
This is a fully remote position, open to applicants in California.
• Take ownership of the Core squad roadmap by prioritizing enhancements, fixes, and features that enhance client satisfaction and retention.
• Consistently review support tickets to uncover recurring issues, identify patterns, and convert them into actionable product initiatives.
• Analyze Pendo data to gain insights into how clients and internal teams interact with the platform.
• Hold regular meetings with internal stakeholders (operations, Customer Success, Sales) to pinpoint workflow challenges and identify opportunities for increased efficiency.
• Directly engage with clients to comprehend their usage of the platform.
• Craft clear and comprehensive product specifications and acceptance criteria for engineering teams.
• Define and monitor key performance indicators (KPIs) associated with client satisfaction, retention, and platform engagement.
• Provide transparent progress reports to the Head of Product and cross-functional teams.
• 1–3 years of experience in product management or related fields (product operations, customer success, business analysis) within a SaaS context.
• A genuine curiosity about how individuals utilize software.
• Strong analytical capabilities.
• Comfortable interacting directly with clients and internal stakeholders.
• Highly organized and attentive to detail.
• Ability to communicate clearly and directly both in writing and verbally.
• Familiarity with product analytics tools (such as Pendo, Mixpanel, Amplitude, or similar) is advantageous.
• Experience in sports, media, or sponsorship is a bonus but not mandatory.
• Competitive base salary.
• Employer-matched 401(k) retirement plan.
• Participation in a bonus or commission program.
• Stock incentive program.
SGS
SecurityScorecard
Stripe
Avenu Insights & Analytics
Get handpicked remote jobs straight to your inbox weekly.