Associate Principal, Partner Success – Care Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the satisfaction of our care partners.

• Oversee executive steering committees and act as the representative of Headway.

• Develop and enhance relationships with the teams and leadership of care partners.

• Utilize data to extract insights and discover new avenues for partnership expansion.

• Work collaboratively with cross-functional internal stakeholders to provide insights that shape product and operational strategies.

⛳️ Requirements

• Over 7 years of experience in the healthcare sector, ideally in roles related to Customer Success or Strategic Customer Engagement.

• Extensive knowledge of health system or provider group structures and their economic models.

• Strong relationship-building capabilities.

• Ability to thrive in uncertain situations and proactively seek out unfamiliar challenges.

• Demonstrated operational excellence in managing multiple high-impact clients and a large array of moving components.

• An environment that promotes personal growth through open feedback and a high degree of autonomy.

• Driven by the chance to tackle one of our generation's most pressing issues: access to mental healthcare.

🏝️ Benefits

• Equity compensation.

• Coverage for Medical, Dental, and Vision.

• Health Savings Account (HSA) / Flexible Spending Account (FSA).

• 401K plan.

• Work-from-Home stipend.

• Reimbursement for therapy sessions.

• 16-week parental leave for qualified employees.

• Annual reimbursement and membership for Carrot Fertility.

• 13 paid holidays annually, plus a Holiday Break during the week between December 25th and December 31st.

• Flexible Paid Time Off (PTO).

• Employee Assistance Program (EAP).

• Opportunities for training and professional development.