Associate Partner – Customer Success, Healthcare Provider

This is a fully remote position, open to applicants in United States.

📋 Description

• The Associate Partner Customer Success serves as the commercial and executive lead for post-sale customer engagements.

• Responsible for renewals, growth, value realization, and fostering executive trust within a portfolio of enterprise healthcare clients.

• Functions as a post-sale Account Executive who manages the account narrative, driving tangible business results while translating platform capabilities into financial, clinical, and operational benefits for senior customer stakeholders.

• Directly accountable for Net Revenue Retention (NRR), accuracy of renewal forecasts, progress of the expansion pipeline across designated accounts, and overall account retention.

• Drive expansion strategies and oversee deal orchestration, collaborating with Sales as necessary.

• Identify, qualify, and advance expansion opportunities based on customer value realization rather than just feature adoption.

• Maintain a proactive account growth strategy aligned with customer business objectives.

• Act as the primary executive liaison for customer leadership (VP, SVP, C-suite).

• Lead executive Quarterly Business Reviews (QBRs) emphasizing outcomes, ROI, and alignment with strategic roadmaps.

• Communicate value in terms of cost efficiency, quality enhancement, and clinical outcomes.

• Ensure that value realization narratives effectively support renewal and expansion decisions.

• Oversee the account strategy, including stakeholder mapping, success plans, and risk mitigation.

⛳️ Requirements

• 8–12+ years of experience in healthcare consulting, customer success, account management, or enterprise SaaS.

• Strong expertise in healthcare operations, payer/provider models, or clinical analytics.

• Comfortable in establishing direction, making judgment calls, and holding teams accountable without having formal authority.

• Proven track record in managing senior executive relationships.

• Demonstrated commercial acumen: understands revenue, margins, and growth dynamics.

• Exceptional written and verbal communication abilities.

• Proven capability to drive results in ambiguous, fast-paced environments with distributed and offshore delivery teams.

• MBA or equivalent strategic training is highly preferred.

🏝️ Benefits

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off each year, in addition to company holidays—because we believe work-life balance enhances performance.

• Best-in-Class Parental Leave: Spend valuable time with your expanding family. We offer one of the industry's most generous parental leave policies to support you during life’s pivotal moments.

• Recognition & Rewards: We celebrate achievements—both big and small. Earn monetary incentives and company-wide recognition for your contributions and dedication. Your efforts will be acknowledged.

• Comprehensive Insurance Coverage: Stay protected with medical, dental, and vision insurance, along with 100% company-paid short- and long-term disability and basic life insurance. Optional benefits include discounted legal aid and pet insurance.