Associate Manager – Safety Operations

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the Medical Information team staff who deliver services under the supervision of senior management.

• May participate in Global Medical Information initiatives.

• Collaborate closely with Senior Management and other key stakeholders to support the achievement of both local and global goals and metrics.

• Execute and support operational decisions as directed by senior management.

• May contribute to and assist in global initiatives such as Change Management Subject Matter Expert (SME) Committees focusing on Retention, Engagement, training, and processes.

• Aid in implementing measures to assess and enhance employee engagement through local and/or global actions.

• Maintain consistent communication with direct reports to foster a supportive work environment.

• Supervise Medical Information staff in compliance with the organization’s policies and relevant regulations.

• Responsibilities entail planning, assigning, and directing work tasks.

• Assist management with project resource allocations, staff recruitment, and terminations in collaboration with operations specialist managers.

• Support staff training initiatives.

• Identify staff training and development needs in partnership with the Global Medical Information Lead and Countries Lead.

• Monitor and ensure that project processes and department deliverables meet established quality, financial, and productivity standards.

• Confirm that staff are trained on and adhere to required Standard Operating Procedures (SOPs) and project-level documentation.

• Perform additional duties as required.

⛳️ Requirements

• Bachelor's Degree in a scientific or healthcare discipline or allied life sciences.

• Experience in Medical Information.

• Willingness to broaden knowledge within the Medical Information service line and develop new skills.

• Skills in staff management, effective leadership, motivation, and influence.

• Ability to handle multiple projects and prioritize competing demands.

• Capability to mentor and coach others.

• Strong presentation, report writing, and customer service skills.

• Ability to achieve outcomes through communication and facilitation in a matrix service delivery environment with shared responsibilities.

• Sound judgment, decision-making, and problem-solving abilities.

• Capacity to establish and maintain effective working relationships with colleagues, managers, and clients.

• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.

• Skill in planning workload based on available capacity and adjusting priorities according to workload changes.

• Ability to negotiate and find common ground that satisfies all involved stakeholders.

• Flexibility to work in shifts.

🏝️ Benefits

• 100% home-based.