Associate Manager, IT

This is a fully remote position, open to applicants in India.

📋 Description

• Lead, mentor, and nurture a team of technical engineers and analysts.

• Perform performance evaluations, establish goals, provide coaching, and facilitate career development planning.

• Cultivate a culture of accountability, collaboration, continuous improvement, and quality-first delivery.

• Define clear expectations for team priorities, deliverables, service standards, and performance outcomes.

• Ensure compliance with ITIL processes, including Incident, Problem, Change, and Service Request Management.

• Monitor, prioritize, and coordinate defect resolution with application, development, business, and vendor teams.

• Assist team members in overcoming obstacles, managing escalations, and handling competing priorities.

• Collaborate with business stakeholders to grasp requirements, acceptance criteria, testing scope, and priorities.

• Work alongside project managers, business analysts, developers, application support teams, and release teams to facilitate delivery timelines.

• Oversee third-party vendors and application support partners to ensure compliance with contractual SLAs.

• Encourage effective communication among business, IT, vendor, and cross-functional teams.

• Identify opportunities for automation, process enhancement, standardization, and service optimization.

• Assist in audit readiness and compliance activities, including documentation, evidence collection, and validation support as needed.

• Ensure adherence to data privacy, access controls, and security standards across supported applications.

⛳️ Requirements

• Advanced degree with 3+ years of relevant experience or a bachelor's degree with 5+ years of experience in software testing, application delivery, or enterprise application support in large, global environments.

• Preferred fields include Computer Science, Information Technology, or a related discipline.

• 1–3 years of supervisory or people management experience.

• Strong background in test management and QA processes.

• Familiarity with ITIL service management practices; ITIL certification is preferred.

• Experience with functional testing, regression testing, integration testing, system testing, and UAT support.

• Familiarity with automation tools such as Selenium, Playwright, or similar tools.

• Experience with test management and defect tracking tools like Jira.

• Understanding of Agile, Waterfall, or hybrid delivery methodologies.

• Basic knowledge of CI/CD pipelines and automation integration within release processes.

• Proven capability to manage priorities across multiple projects, applications, and stakeholders.

• Strong problem-solving abilities, including structured defect analysis and resolution follow-up.

• Excellent written and verbal communication skills, with the capacity to convey technical concepts to non-technical audiences.

• Strong customer service orientation and relationship-building skills.

• Demonstrated interest in process improvement, automation development, and operational excellence.

• Experience working in cross-functional and global teams.

• Preferred / Nice to Have: ISTQB, Agile, Scrum, or similar certification. Six Sigma Green Belt or Black Belt.

• Experience in regulated environments such as pharmaceutical, life sciences, healthcare, or manufacturing.

• Knowledge of GMP and Computer Systems Validation.

• Experience supporting testing for applications impacting 50 -100+ users.

🏝️ Benefits

• Reasonable accommodation for individuals with disabilities.

• EEO and non-discrimination policies.