Associate Learner Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Support students in setting up and managing their accounts.

• Guide students through the process of enrolling in courses and navigating their learning platform.

• Offer comprehensive assistance on how to access and utilize the resources available on the Sophia platform.

• Clarify the functionalities and features of Sophia.

• Aid students in resolving login issues by providing instructions for password resets.

• Troubleshoot basic technical problems.

• Recognize and escalate more complex issues to the relevant internal teams.

⛳️ Requirements

• At least 1 year of experience in a Contact Center/Admin role (phone/chat) is preferred.

• Experience in the education or academic sector.

• Proficiency in Microsoft Office applications.

• Bilingual candidates are preferred, particularly Spanish speakers.

• High school diploma is required.

• Candidates must be authorized to work in the United States.

• Visa sponsorship is not available for this position.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance plans.

• Well-being incentives.

• Parental leave.

• Paid time off.

• Certain paid holidays.

• Tax-saving accounts (FSA, HSA).

• 401(k) retirement plan.

• Employee Stock Purchase Plan.

• Tuition assistance.

• Discounts on entertainment and retail.

• Overtime pay when applicable.