Associate Learner Support Representative

📋 Description

• Assist students in the creation and management of their accounts.

• Guide students in adding courses and navigating the learning environment effectively.

• Provide support for accessing resources available through the Sophia platform.

• Explain the functionalities and features of the Sophia platform.

• Aid students in resolving login issues and troubleshooting basic technical problems.

• Identify and escalate complex issues to the appropriate internal teams.

⛳️ Requirements

• A minimum of 1 year of experience in a Contact Center or Administrative role (phone/chat) is preferred.

• Experience in the education sector or academia is advantageous.

• Proficiency in computer literacy, Microsoft Office Suite, and Salesforce is required.

• Bilingual speakers, particularly in Spanish, are preferred.

• A high school diploma is necessary.

• Applicants must have authorization to work in the United States; visa sponsorship is not available for this role.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance plans.

• Well-being incentives.

• Parental leave.

• Paid time off.

• Certain paid holidays.

• Tax-saving accounts (FSA, HSA).

• 401(k) retirement plan.

• Employee Stock Purchase Plan.

• Tuition assistance.

• Discounts on entertainment and retail.