Associate IT Infrastructure Engineer

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Design, implement, and oversee Meraki infrastructure across global offices utilizing the Meraki Dashboard and APIs.

• Resolve office network challenges related to Wi-Fi, switching, VLAN, DHCP, DNS, and connectivity.

• Manage relationships with ISPs, including circuit procurement, installations, renewals, SLAs, outage escalation, and performance tracking of domains.

• Plan and carry out office network builds, relocations, and updates in coordination with Facilities and Security teams.

• Design, implement, and manage Zero Trust and network security infrastructure, which includes Cloudflare Zero Trust/WARP, VPN, and firewall policies.

• Monitor the health and capacity of the network, respond to incidents, and lead root-cause analyses for issues.

• Maintain comprehensive network documentation, including architecture diagrams, IP plans, runbooks, and standard operating procedures (SOPs).

• Deploy and manage enterprise AI platforms like Gemini Enterprise and Claude.

• Develop AI-driven automations that minimize manual tasks for IT and business teams.

• Establish and enforce AI usage controls that encompass data protection, DLP, audit logging, and access policies.

• Assess AI tools and vendors through pilot programs and recommend adoption based on measurable outcomes.

• Create integrations and automations using scripts and APIs.

• Serve as an escalation point for IT Support regarding complex network and infrastructure issues.

• Participate in a global on-call rotation.

• Collaborate with Security, Compliance, Facilities, IT Support, and Engineering teams to help shape the strategic roadmap.

⛳️ Requirements

• Demonstrated experience in network, infrastructure, or IT engineering.

• In-depth knowledge of TCP/IP, DNS, DHCP, VLANs, routing, TLS, VPN, proxy, and firewall technologies.

• Proven skills in network troubleshooting.

• Practical experience managing Meraki or similar enterprise network infrastructures.

• Familiarity with working with ISPs and carriers, including circuit management and outage escalation.

• Hands-on experience with enterprise AI or LLM platforms such as Gemini or Claude, including administration or integration tasks.

• Proficiency in scripting/programming languages such as Python, Bash, JavaScript, or others.

• Experience developing against REST APIs.

• Knowledge of AI data security principles, including data classification, DLP, and least privilege.

• Strong critical thinking abilities and structured problem-solving skills.

• Excellent written and verbal communication skills, including the ability to document designs and train others.

• Capability to work independently as well as in collaboration with various teams.

• Cisco Meraki certification (CMNA), CCNA, or Network+ is advantageous.

• Experience in SD-WAN design and multi-site network management is a plus.

• Familiarity with Cloudflare Zero Trust, DLP, or CASB tools is beneficial.

• Experience with MCP, prompt engineering, or LLM APIs is a plus.

• Background in infrastructure as code or workflow automation tools such as Terraform, Ansible, or n8n is advantageous.

• Experience supporting SOX or similar compliance controls is a plus.

• Experience managing SaaS platforms like Google Workspace, Slack, or Atlassian is a plus.

• Background in running AI adoption programs, training, or internal enablement is a plus.

• Visa sponsorship is not available for this position.

• Must verify identity and eligibility to work and complete employment eligibility verification.

• A criminal background check is required to join New Relic.

🏝️ Benefits

• Flexible workforce model that accommodates fully office-based, fully remote, or hybrid work environments.

• Support for professional development and business success.

• Reasonable accommodations available for the application or recruitment process.

• An inclusive and welcoming workplace culture.