Associate I, BPS Operations Processing

This is a fully remote position, open to applicants in Canada.

📋 Description

• Addresses fundamental or tier 1 payment and account inquiries, including but not limited to card activations, payments, and updates to name and address information for cardholders (customers) of assigned company clients.

• Utilizes standardized or scripted replies by employing user-friendly Graphic User Interface (GUI) screens for client systems, along with established documentation and procedures.

• Inputs necessary data into systems and databases provided by the client.

• Identifies basic reasons for customer issues using a client-supplied decision tree and escalates or refers unresolved customer complaints and requests to more experienced Customer Service Representatives or designated departments for further examination and resolution.

• Begins to develop foundational knowledge and familiarity with products, policies, and procedures for a limited number of clients, as well as an understanding of association guidelines and compliance by frequently consulting online manuals and undertaking specific client training necessary to address cardholder inquiries.

⛳️ Requirements

• High School Diploma or Equivalent.

• Experience in a call center or customer service environment.

• Basic computer and technology skills.

• Typically, no relevant experience is required.

• A remote office internet connection with a minimum download speed of 50Mbps and a minimum upload speed of 15Mbps is necessary.

🏝️ Benefits

• A diverse role with significant responsibilities and a wide range of opportunities.

• A contemporary, international work environment with a committed and enthusiastic team.

• A competitive salary along with benefits.

• A collaborative, flexible, and respectful work environment.