Associate Field Service Engineer

This is a fully remote position, open to applicants in New Hampshire, +1 more state.

📋 Description

• Installing, servicing, and repairing laboratory instruments to guarantee optimal performance and reduce downtime.

• Offering on-site technical assistance, conducting preventive maintenance, and providing exceptional customer service to clinical and research laboratories.

• Performing troubleshooting, installation, validation, preventative maintenance, modifications, and servicing repair tasks on Beckman Coulter equipment.

• Keeping precise customer service logs and internal service records, ordering replacement parts, and complying with cycle times.

• Utilizing business systems such as OBI, Sales Force, and SharePoint for effective Service Call Planning.

• Engaging with various levels of internal and external customers.

⛳️ Requirements

• Associate degree (preferably in technical fields such as biomedical, instrumentation, electrical engineering, or related areas) or equivalent military experience.

• At least 1 year of experience in diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.

• Willingness to travel – 100% within assigned territory with additional support outside the territory as needed.

• Possess a current valid driver’s license and maintain a good driving record over the past three years.

• Capable of lifting, lowering, and carrying up to 50 lbs. without assistance.

• Able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and remain seated or standing for extended periods.

• Demonstrate good hand and finger dexterity.

🏝️ Benefits

• Comprehensive benefits package, including paid time off.

• Medical, dental, and vision insurance.

• 401(k) plan available for eligible employees.

• Flexible working arrangements for qualifying positions.