Associate Enrollment and Billing Representative

This is a fully remote position, open to applicants in Louisiana, +4 more states.

📋 Description

• This role involves managing enrollment and billing operations for the membership, enrollment & billing department under general supervision.

• Responsible for conducting membership and billing tasks for clients and/or members.

• Responsibilities encompass verifying enrollment statuses, updating records, addressing questions or concerns related to enrollment, resolving issues with membership and billing, and accessing/updating databases for enrollment and billing.

• Effectively communicate with both internal and external stakeholders to quickly resolve discrepancies in membership and billing details and provide accurate responses to inquiries received through written, telephone, and online channels.

• Process and maintain accurate membership data.

• Manage multiple task-oriented responsibilities in a production environment.

• Undertake various activities related to billing, accounts receivable, and reconciliation.

• Create and distribute materials and communications related to membership and billing for clients and members.

• Ensure that acceptable service levels, metrics, and/or performance guarantees are consistently met.

• Conduct research to facilitate effective issue resolution.

• Perform additional duties as assigned or requested.

⛳️ Requirements

• High school diploma or GED.

• 0-1 years of relevant experience.

• Proficiency in Microsoft Office Applications.

• Background in Billing/Enrollment and/or Customer Service.

• An Associates or Bachelor's degree in business or a related field is preferred.

• Previous finance-related experience is preferred.

• Experience in the healthcare industry is preferred.

• Prior experience in Enrollment and Billing is preferred.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment.