Associate, EDI Onboarding

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee EDI requests to guarantee prompt responses by collecting required information, addressing inquiries, and supplying suitable layouts/file formats.

• Serve as a connector between Account Management, internal EDI resources, and external partners.

• Organize activities and streamline automated EDI processing.

• Engage in pre- and post-sales discussions with brokers and clients.

• Provide guidance on the onboarding approach's compatibility with automated EDI processing and suggest modifications to enhance automation.

• Implement standardized inbound file feeds for new clients and manage ongoing maintenance requests, including demographic and eligibility files.

• Oversee file configuration validation and ensure successful initial and continuous file transmission and processing.

• Offer ongoing file support to existing customers, including Level 2 technical troubleshooting.

• Act as a testing resource for strategic projects.

• Accelerate the resolution of escalated file issues with third-party benefit administration partners.

• Investigate root causes and propose improvements in processes and file formats.

• Identify, suggest, and advocate for process enhancements and organizational initiatives.

• Assist in change management and departmental as well as enterprise initiatives.

⛳️ Requirements

• 0–1+ years of experience in EDI setup and automation directly relevant to this role, or 1+ years of experience in Group Protection in customer-facing positions relevant to this role.

• Strong verbal and written communication skills.

• Proven customer service experience.

• Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Ability to utilize probability, statistics, modeling, percentages, ratios, proportions, averages, and variances to develop practical solutions.

• 4 Year/Bachelor’s Degree or equivalent professional experience; 4 years of experience may replace a Bachelor’s degree.

• Capacity to thrive in a fast-paced environment and adapt as necessary.

🏝️ Benefits

• Clearly defined career paths and job levels.

• Leadership development and virtual training opportunities.

• PTO and parental leave.

• Competitive 401K plan and employee benefits.

• Complimentary financial counseling, health coaching, and employee assistance program.

• Tuition assistance program.

• Flexible work arrangements.

• Productivity and technology tools along with training.

• Potential eligibility for the discretionary Annual Incentive Program.

• Possible long-term incentives and sales incentives.

• Lincoln’s standard benefits package.