Associate Director – Specialty Pharmacy Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, assess, and enhance specialty pharmacy operations within the Market Access and Trade team.

• Manage dispensing operations within the specialty pharmacy channel to enhance patient access and adherence.

• Provide a premier experience for both patients and prescribers.

• Collaborate with teams from Patient Access, Marketing, Medical Affairs, Regulatory, Legal, and Market Access.

• Engage with external stakeholders for daily program operations and analyze data and KPIs.

• Track specialty pharmacy performance in relation to contractual obligations.

• Implement specialty pharmacy services, enhancements, and operational efficiencies.

• Maintain program correspondence, scripting, and collateral through legal and regulatory approval processes.

• Assess specialty pharmacy vendor performance alongside operations and data analytics teams.

• Support Quarterly Business Reviews by preparing materials, setting vendor expectations, and identifying strategic insights.

• Develop and convey key messages to internal and external channel partners.

• Oversee operational plans, project budgets, expenses, and timelines.

• Create and uphold policies, procedures, and business rules for distribution programs.

• Achieve measurable outcomes based on program KPIs and deliver program-level reporting to leadership.

• Lead intricate cross-functional projects and drive operational change management.

• Ensure adherence to ethics, quality, and compliance with market access and channel laws.

• Conduct activities in accordance with relevant laws, regulations, and company policies.

• Travel approximately 20%.

⛳️ Requirements

• Bachelor’s degree is mandatory.

• 10–12+ years of relevant experience within the biopharma industry.

• Established history of high performance in operations-focused roles.

• 3+ years of experience in operationalizing specialty pharmacy programs and networks is required.

• Capability to derive insights from data trends to enhance program performance.

• Proficient in working within a cross-functional team and adapting to a rapidly changing environment.

• Exceptional written, organizational, verbal, presentation, and communication skills.

• Proficient in Microsoft Office, including PowerPoint, Word, and Excel.

• Approximately 20% travel is expected.

• An advanced degree in Business or Pharmacy is preferred.

• 3–5 years of experience in customer/vendor management within the healthcare industry is strongly preferred.

• Experience with pre-launch drugs and new product launches is preferred.

🏝️ Benefits

• Base salary ranging from $180,000 to $221,000 annually.

• Equity offered for all full-time employees.

• Eligibility for bonuses.

• Flexible paid time off.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life and disability insurance.

• 401(k) options, including traditional, Roth, and employer matching.

• Supplemental life insurance.

• Legal services available.

• Mental health benefits through the Employee Assistance Program for employees and their families.

• Additional benefits in accordance with applicable federal, state, and local laws.

• Reasonable accommodations will be provided throughout the hiring process.