Associate Director – Senior Managing Consultant, Financial Services Operations & Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee banking transformation initiatives across consumer lending, retail banking, and payments.

• Evaluate existing operations, design future-state operational frameworks, and create actionable implementation plans.

• Direct transformation initiatives, governance, and PMOs from strategic planning through to execution.

• Facilitate technology-driven transformation, which includes vendor assessment, implementation, and ensuring business readiness.

• Produce high-quality client deliverables and prepare executive presentations.

• Establish trusted relationships with clients and convey recommendations to senior stakeholders.

• Work alongside AI specialists to integrate AI-driven methodologies into consulting services.

• Contribute to business development efforts and the ongoing growth of the practice.

• For the Associate Director role: manage proposals, scoping, pricing, and client engagements; oversee multiple projects simultaneously; foster senior client relationships and identify opportunities for expanding client work.

• For the Senior Managing Consultant role: lead complex engagement workstreams; guide consulting teams; create deliverables; convert findings into actionable recommendations and implementation plans.

• Assist in recruiting talent, developing new service offerings, contributing to thought leadership, mentoring colleagues, and enhancing delivery methods.

⛳️ Requirements

• Previous consulting experience in delivering business transformation for financial institutions.

• For Associate Director candidates: experience in leading engagements and supporting business development within a consulting environment.

• Extensive background in retail banking, consumer lending, or credit cards, covering servicing, collections, and defaults.

• Proven experience in managing large-scale transformation programs in regulated financial institutions, including regulatory compliance, operational enhancements, or regulatory remediation.

• Capacity to work collaboratively across business, operations, technology, legal, compliance, and risk departments.

• Excellent written and verbal communication skills with the ability to influence senior stakeholders.

• Willingness to travel to client locations as required.

• Candidates must be able to confirm their legal right to work in the United States without the need for employer sponsorship, now or in the future.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional growth and development.

• Flexible working arrangements and work-life balance initiatives.