Associate Director, Quantitative Research

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee, mentor, evaluate, and enhance the performance of team members while tracking team KPIs and distributing workloads effectively.

• Provide guidance and mentorship to members of the operations team.

• Manage project escalations to ensure timely and budget-compliant project completion.

• Collaborate with internal stakeholders to resolve issues and enhance performance on research projects.

• Work closely with senior management to adapt, develop, and implement processes, procedures, and system improvements.

• Investigate and handle project escalations.

• Ensure that projects are completed on schedule and meet client satisfaction.

• Monitor the productivity and quality of data collection for team projects.

• Supervise the billing process for the team, ensuring projects conclude with anticipated profitability.

• Assist in developing and implementing best practices and policies for client service.

• Execute client service improvement plans for assigned accounts, ensuring collaboration with sales and other team members, providing a consistent and solution-focused approach throughout the client journey.

• Oversee the training of new team members and assess the training needs of current staff.

• Authorize annual leave, expense reports, and conduct quarterly reviews for direct reports.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience is preferred.

• A minimum of 5 years of experience in Market Research.

• At least 3 years of project management experience.

• Experience in healthcare-focused Market Research is preferred.

• Minimum of 1 year of experience in a supervisory role is preferred.

• Familiarity with complex market research projects, which may include programming, intricate sampling, international studies, translations, patients, or patient referrals (preferred).

• Self-motivated individual with outstanding time management, organizational skills, and attention to detail.

• Ability to work effectively under pressure and meet deadlines.

• Exceptional written and verbal communication skills.

• Proficient in Microsoft Office applications, including Excel, Outlook, and Word.

• Well-developed analytical and problem-solving abilities.

• Capable of working independently as well as collaboratively within a team to achieve departmental objectives.

🏝️ Benefits

• 25 days of annual leave.

• Participation in an annual bonus scheme linked to the profitability of the business.

• Pension plan with 4% employee and 4% employer contributions on qualifying earnings.

• Company medical cash plan, which includes access to subsidized gym membership and a staff discount scheme.

• Cycle scheme.