Associate Director – Principal Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of Angi’s key Service Professional partners, acting as their main point of contact and strategic consultant.

• Cultivate an in-depth understanding of partner businesses, objectives, and platform performance to pinpoint growth opportunities and potential risks.

• Establish trusted relationships with partner leadership, offering consultative insights that enhance their results and long-term collaboration with Angi.

• Conduct regular business reviews with partners, delivering performance insights and strategic suggestions.

• Evaluate partner performance metrics to identify trends, growth possibilities, and areas for operational enhancement.

• Convert complex data into straightforward insights and actionable suggestions for both partners and internal teams.

• Collaborate with Analytics and Product teams to enhance data visibility and reporting for strategic accounts.

• Utilize quantitative analysis to inform decisions regarding partner engagement, expansion opportunities, and performance optimization.

• Discover ways to strengthen relationships with current partners and increase their engagement on the platform.

• Work alongside internal teams to create strategic proposals, pilot programs, and new initiatives that enhance partner value.

• Assist in executing growth strategies within the account portfolio while proactively addressing retention risks.

• Coordinate with Product, Operations, and Customer Experience teams to represent partner needs and influence product enhancements.

• Gather feedback from partners to guide strategic priorities and operational enhancements.

• Get involved in cross-functional initiatives focused on improving the overall Service Professional experience.

• Maintain a proactive view of partner health, identifying risks and opportunities ahead of time.

• Develop structured account plans and engagement strategies for significant partners.

• Support internal projects that enhance processes, tools, and workflows for the wider Strategic Partnerships team.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 5 years of experience in strategic account management, consulting, partnerships, or customer success.

• Experience in managing intricate customer or partner relationships.

• Strong analytical skills and experience with business intelligence tools (e.g., Looker, Tableau).

• Demonstrated ability to influence cross-functional teams and propel initiatives forward.

• Exceptional written and verbal communication skills, including the ability to deliver executive-level presentations.

• Experience in marketplace, SaaS, or platform-based industries is advantageous.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage tailored to your needs.

• Flexible vacation policy; work diligently and take time off when necessary.

• Pet discount programs and a retirement plan with company match (401K).