Associate Director, Oncology Treatment Site Lead – Carolinas Territory

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Lead the onboarding process and provide readiness support for product treatment facilities.

• Educate treatment facilities on workflows, system configurations, and operational prerequisites.

• Deliver education focused on processes utilizing approved resources.

• Assist facilities in developing the skills and knowledge essential for consistent product execution from start to finish.

• Act as the operational subject matter expert for assigned treatment facilities concerning the product.

• Offer assistance related to product processes, operations, and logistics.

• Serve as the primary contact for operational challenges.

• Triage and resolve issues through cross-functional collaboration and established processes.

• Work alongside cross-functional oncology field teams to facilitate compliant engagement.

• Establish trusted relationships with operational leaders at the sites.

• Utilize company-generated data and dashboards to evaluate site operational metrics.

• Identify opportunities for enhancing operational efficiency.

• Consolidate site feedback and process insights for headquarters teams.

• Assist in improving communications, operational workflows, resources, and educational materials.

⛳️ Requirements

• A Bachelor's degree is mandatory.

• A minimum of 5 years of relevant experience in healthcare or life sciences, encompassing sales, account management, or provider operations/administration.

• Strong comprehension of the healthcare ecosystem.

• Demonstrated success in collaborating with provider organizations and operational stakeholders to implement workflows for complex therapies.

• Ability to function effectively in “white space” settings with evolving processes, ambiguous paths, and various dependencies.

• Strong operational problem-solving abilities, including pinpointing process friction points, diagnosing root causes, and coordinating subsequent actions.

• Capability to cultivate and nurture significant relationships with operational stakeholders at treatment facilities.

• Exceptional interpersonal and communication skills.

• Strong leadership capabilities and the ability to collaborate within cross-functional, matrixed organizations.

• Willingness to travel approximately 50% of the time.

• A valid driver's license is required.

• Preferred: experience in supporting site activation/readiness and operational assistance for advanced therapies.

• Preferred: familiarity with complex oncology workflows.

• Preferred: experience with large oncology systems and various stakeholder groups within a single enterprise.

• Must reside within the designated Carolinas geographic territory.

🏝️ Benefits

• Annual bonus.

• Long-term incentive, if applicable.

• Medical, dental, and vision healthcare options.

• Additional insurance benefits for employees and their families.

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation time.

• Compassionate and sick leave.

• Remote work arrangement available.