Associate Director – Medical Information

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and refine the strategy, processes, service model, metrics, and technology roadmap for Medical Information.

• Act as the primary escalation point for complex or high-impact inquiries.

• Ensure timely, accurate, balanced, and scientifically sound responses to healthcare professionals, patients, caregivers, specialty pharmacies, payers, and other stakeholders.

• Lead the creation and upkeep of a comprehensive and scalable Medical Information content library.

• Set standards for scientific quality, consistency, relevance, and communication tailored to the audience.

• Guide effective utilization of AI in Medical Information and provide oversight for AI-generated responses.

• Establish standards for AI quality, governance, and validation.

• Identify technological improvements to enhance response quality, knowledge bases, content coverage, and workflows.

• Analyze trends in inquiries, recurring questions, and new information requirements.

• Convert inquiry insights into content enhancements, educational initiatives, stakeholder insights, and experience improvements.

• Collaborate with Medical, Legal, Regulatory, and other stakeholders on review and governance processes.

• Ensure readiness for product launches and effective operations as products and stakeholder needs evolve.

• Develop scalable operational methods and cultivate talent, partnerships, and capabilities.

⛳️ Requirements

• PharmD, RN, or a bachelor's degree in a life-sciences field; PharmD is strongly preferred.

• Over 7 years of pertinent experience in the pharmaceutical or biotechnology sector, with significant Medical Information experience and direct involvement in addressing unsolicited medical inquiries.

• Experience with products at launch stage or in commercial use is strongly preferred.

• Proven ability to build or lead Medical Information capabilities, including strategy, content development, inquiry management, governance, processes, and metrics.

• Strong scientific judgment with the ability to assess clinical literature and emerging data, translating complex information into clear, accurate, and balanced responses.

• Exceptional medical writing and communication skills.

• Experience in developing and managing Medical Information response content and knowledge repositories, preferably using modern inquiry management and digital platforms.

• Interest in and practical knowledge of AI-enabled Medical Information.

• Strong cross-functional leadership skills with the ability to establish trust and alignment across Medical, Legal, Regulatory, and operational teams.

• Capability to balance strategic thinking with hands-on execution in a fast-paced environment.

• Willingness to travel as necessary.

🏝️ Benefits

• 99% of the premium covered for medical, dental, and vision plans.

• Company-funded life insurance.

• Accidental Death & Dismemberment (AD&D) benefits.

• Disability benefits.

• Voluntary options to customize coverage.

• Dollar-for-dollar 401(k) match up to 6% on eligible contributions.

• Long-term stock incentives.

• Employee Stock Purchase Plan (ESPP).

• Discretionary quarterly bonuses.

• Highly flexible wellness benefits.

• Generous paid time off (PTO).

• Paid holidays.

• Company-wide shutdowns.