Associate Director, Market Access Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, design, and implement comprehensive onboarding initiatives for new employees, particularly for the Field Reimbursement team.

• Act as a subject matter expert in access-related subjects for various functions, including field sales.

• Create and sustain a continuous training curriculum to boost team skills, capabilities, and overall performance.

• Monitor market access developments and refresh training modules as necessary.

• Conduct live, virtual, and on-demand training sessions, employing adult learning principles.

• Provide advanced training to Field Reimbursement teams.

• Educate teams on payer policies, coverage prerequisites, prior authorization, denial management, and patient service topics.

• Execute field and virtual visits with Field Reimbursement Managers and Zone Access Managers to observe their interactions with healthcare provider offices.

• Collect field insights to perpetually refine training programs.

• Collaborate with field leadership to transform observations into training enhancements and capability-building initiatives.

• Work alongside external vendors and internal partners to create eLearning modules, job aids, and workshops.

• Organize and conduct quarterly educational sessions with both internal and external experts.

• Evaluate training effectiveness and implement enhancements using microlearning, case studies, and simulations.

• Maintain up-to-date knowledge in Medicare, Medicaid, commercial payer policies, CPT, ICD-10, HCPCS, prior authorization documentation and submission requirements, patient support programs, and relevant compliance regulations.

• Simplify complex reimbursement information into practical, actionable training for field teams.

⛳️ Requirements

• Bachelor’s degree (BA or BS).

• 8–10 years of professional experience in business, ideally in the pharmaceutical or biotech sectors, or equivalent experience.

• Proven track record in designing, developing, and delivering training programs.

• Direct experience as a Field Reimbursement Manager (FRM) or Access Reimbursement Manager (ARM).

• Familiarity with payer policies, patient access, and field reimbursement.

• Experience with specialty products, including hub services, pharmacy benefit models, or specialty pharmacies.

• Excellent written and verbal communication abilities, with a talent for clearly explaining complex access topics.

• Capability to influence without direct authority and collaborate with senior leaders and cross-functional teams.

• Demonstrated project management, organizational, and operational skills.

• Ability to navigate competing priorities, budgets, and expenditures.

• Willingness to travel nationally approximately 40–50% of the time, based on business needs.

🏝️ Benefits

• Annual bonus target, contingent upon eligibility and other criteria.

• Equity awards and incentive plans, subject to eligibility and additional requirements.

• 401(k) plan with a generous employer matching program.

• 12 weeks of paid parental leave.

• Up to 12 weeks of leave for living organ and bone marrow donations.

• Comprehensive health plans: medical, prescription drug, dental, and vision coverage.

• Life insurance and disability coverage.

• Flexible time-off policies.

• Annual Winter Holiday shutdown.

• A minimum of 11 paid holidays.