Associate Director – HLS

This is a fully remote position, open to applicants in United States.

📋 Description

• Responsible for establishing and nurturing strong client relationships, defining complex project scopes, and enhancing Coastal Cloud's financial engagement within an existing HLS account portfolio.

• Accountable for achieving bookings, revenue, and customer satisfaction (CSAT) metrics throughout the designated HLS portfolio.

• Cultivate executive-level relationships (C-suite, clinical leaders, VP of Digital Health) within accounts, acting as a trusted advisor and the main point of escalation for project teams.

• Engage in and lead parts of the proposal development process for healthcare clients, aiding in the formulation of proposal pricing strategies and Statements of Work (SOWs).

• Facilitate executive-level discussions concerning patient journeys, member engagement, clinical workflows, provider relations, and commercial life sciences operations.

• Mobilize, oversee, and mentor engagement teams, ensuring that functional consultants and architects grasp the unique nuances of healthcare delivery.

• Define deliverable structures, supervise project kick-offs, sprint planning, working sessions, and sprint reviews to guarantee successful project delivery in complex health-tech settings.

• Manage project quality, risk, and timeline constraints, ensuring that all technical deliverables comply with healthcare regulations (HIPAA, FDA, HITRUST).

• Align the deliverables of the SOW or Change Order with the objectives needed from the team, particularly regarding integrations with legacy clinical systems (EHR/EMR like Epic/Cerner) or payer data systems.

• Ensure projects meet targeted profitability, concentrating on effective margin management, precise forecasting, and overall project health.

• Implement continuous enhancements to the project delivery process, integrating industry best practices for agile healthcare software delivery.

⛳️ Requirements

• Over 10 years of experience in a Consulting environment.

• Extensive domain experience in healthcare operations, including patient access, care coordination, provider network management, member enrollment, or life sciences commercial operations.

• More than 5 years of experience delivering Salesforce or CRM projects.

• Proven skills in relationship and program management, with a track record of building and nurturing strong, trusted-advisor relationships with customers.

• Project management experience encompassing proposals, contract management, pricing, risk management, and project staffing.

• Demonstrated capability to lead and manage teams through influence while also performing as an individual contributor.

• Experience with Salesforce.com and Agile delivery is essential.

• Involvement in Sales and Business Development Efforts.

• Possesses domain experience in sales, sales operations, or customer support.

• Knowledgeable in CRM or Marketing Automation applications, particularly Salesforce.

• Highly detail-oriented.

• Ability to manage stress and respond effectively to last-minute, urgent requests.

• Must possess full-time permanent US work authorization.

🏝️ Benefits

• Flexible working hours prioritizing life-work balance (in that order!).

• Remote work flexibility; along with company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; & Lexington, KY; travel as needed to client locations.

• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage.

• Competitive quarterly bonus opportunities.

• Reimbursements for continuing education and certifications, particularly within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses.

• A flexible and enjoyable team culture! We emphasize transparency, support, flexibility, growth, teamwork, fun, and much more.

• Regular team and cultural activities, both virtual and in-person, including Lunch and Learns, Happy Hours, and team-building events.

• Monthly All-Hands meetings to unify the company, along with an open-door leadership policy providing access to mentorship and guidance.

• Opportunities for accelerated growth, networking, and career advice and support.

• Trust, transparency, and respect across all levels of the organization.