Associate Director – Health IT Liaison Team Lead

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Lead, mentor, and develop the Health IT Liaison team.

• Ensure the effective implementation of account plans, compliance with standards, and ongoing improvement.

• Assess team performance, offer constructive feedback, acknowledge achievements, and identify training requirements.

• Collaborate with training teams to create and deliver educational programs.

• Oversee national training initiatives, including onboarding for new hires and continuous learning for the team.

• Support Health IT strategy, messaging, tools, and training for field teams focused on EHR initiatives.

• Work alongside third-party vendors to manage legal, regulatory, and medical reviews of marketing materials in accordance with MAC standards.

• Standardize, implement, and execute the Health IT strategy in partnership with the Director.

• Lead account planning and management for key IDN and payer accounts.

• Oversee the customer-account prioritization process for Health IT Liaisons.

• Collaborate with cross-functional medical and commercial account teams to gather customer insights.

• Partner with leads from the Medical and IDN Strategy Teams and other cross-functional partners to align initiatives and evaluate national opportunities.

• Engage customers utilizing appropriate methods and MAC-approved materials and messaging.

• Ensure effective utilization of CRM tools to manage schedules, monitor activities, and document customer interactions.

• Contribute to cross-functional initiatives that promote business objectives.

• Evolve strategic and executional plans for Health IT Liaison in alignment with medical and brand strategies.

• Provide insights on targeting strategies, KPIs, and action plans.

• Travel 40–50% as needed.

⛳️ Requirements

• Doctorate degree OR master's degree with 4 years of experience in a Health IT life science role OR bachelor's degree with 6 years of experience OR associate's degree with 12 years of experience OR high school diploma/GED with 14 years of experience.

• Bachelor's degree in informatics is preferred.

• Strong business acumen, analytical capabilities, and critical-thinking skills.

• Experience in the pharmaceutical or biotech industry.

• Strong knowledge of IDNs and key partners.

• Comprehensive understanding of EHR systems within IDNs.

• Experience in population health management and implementation science.

• Proven experience in successfully managing and motivating direct reports.

• Ability to effectively manage complex accounts and cross-functional relationships.

• Sponsorship for this position is not guaranteed.

• Willingness to travel 40–50%.

🏝️ Benefits

• A comprehensive employee benefits package.

• Retirement and Savings Plan featuring generous contributions from the company.

• Group medical, dental, and vision insurance coverage.

• Life and disability insurance options.

• Flexible spending accounts.

• Discretionary annual bonus program.

• Stock-based long-term incentive programs.

• Award-winning time-off plans.

• Flexible work models where feasible.

• Opportunities for career development.

• Financial plans with options to save for retirement or other personal goals.

• Support for work/life balance.