Associate Director, Growth Acquisition, Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the development, implementation, and optimization of initiatives for enrollment, retention, and utilization within the mail order pharmacy sector.

• Take ownership of comprehensive growth outcomes across both inbound and outbound contact center channels.

• Collaborate across departments to provide a seamless, high-converting omni-channel experience for members.

• Function as the primary business leader responsible for acquisition and retention performance.

• Utilize data-driven insights and optimize member journeys to uncover opportunities for growth.

• Establish key performance indicators to enhance the effectiveness of sales programs and improve cost efficiency.

• Offer data-driven expertise and management reporting to bolster sales performance and expand market share.

• Create go-to-market strategies while identifying new business opportunities.

• Determine areas for improvement through trend analysis and utilization studies.

• Work alongside business leaders, marketing, and finance to develop strategic and competitive sales plans.

• Address complex technical and operational challenges across departments.

• Potentially supervise multiple managers or specialized professional associates.

• Participate in occasional travel to Humana offices for training sessions or meetings.

⛳️ Requirements

• Bachelor's Degree or an equivalent qualification in a relevant field.

• A minimum of 6 years of experience within the health solutions sector.

• Proven success in directing and leading teams effectively.

• Demonstrated ability to drive conversion, retention, and growth outcomes through multi-channel strategies.

• Experience in leading complex cross-functional initiatives and influencing senior stakeholders.

• Strong analytical, strategic, and performance management skills.

• Experience in leveraging customer data and insights to enhance acquisition and engagement results.

• Proven capability to translate strategy into actionable execution that delivers measurable business impact.

• Proficient in analyzing and interpreting financial trends.

• Possess an executive presence.

• Extensive knowledge of Microsoft Office applications, including Word, Excel, and Access.

• A passion for contributing to an organization that prioritizes continuous improvement in consumer experiences.

• Required minimum home internet speed of 25 Mbps for downloads and 10 Mbps for uploads.

• Ability to work from a dedicated space without interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on individual and company performance.

• Comprehensive medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Internet expense reimbursement for employees residing and working from home in California, Illinois, Montana, or South Dakota.

• Telephone equipment suitable to meet business needs.

• HireVue interview technology for scheduling convenience.