Associate Director, Field Reimbursement, Patient Engagement & Customer Solution – Southeast Region

This is a fully remote position, open to applicants in District of Columbia, +2 more states.

📋 Description

• Oversee, develop, and manage a team of Field Reimbursement Managers responsible for access and fulfillment within Neuroscience healthcare provider accounts.

• Implement the PECS Field Reimbursement Manager strategy.

• Equip healthcare providers, patients, and caregivers with the information, tools, and resources necessary for patients to initiate and maintain therapy.

• Enhance communication across the Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments.

• Inspire, coach, nurture, and retain a diverse team.

• Lead a regionally aligned team of up to 10 direct reports to optimize access and fulfillment effectiveness.

• Formulate both short-term and long-term strategic plans and manage the execution of associated tactics.

• Establish a positive team culture, promote accountability, manage FRM performance, cultivate customer relationships, and meet team objectives.

• Guide FRMs in utilizing data insights and account management skills to overcome access challenges.

• Assist in identifying and resolving patient issues related to Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit.

• Build trust-based partnerships and collaborate with internal and external stakeholders while operating in the field with minimal supervision.

• Oversee and allocate budget resources in line with team goals.

• Travel up to 75% of the time.

• Report to the Field Director, Field Access & Affordability Solutions within PECS.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• A minimum of 8 years of relevant healthcare business experience is required.

• Familiarity with account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes.

• Proven leadership skills and a track record of success in previous positions.

• A valid Driver's License issued in one of the 50 United States.

• Must reside within the designated geography or be willing to relocate.

• Preferably, 3+ years of direct people management experience.

• Experience in the Neuroscience disease state is preferred.

• An MBA or other advanced degree/relevant certifications is preferred.

• Experience in navigating high-profile, complex business situations is preferred.

• Proven ability to develop and implement customer-focused strategies is preferred.

• Ability to work collaboratively in a cross-functional matrix environment is preferred.

• Excellent written and verbal communication skills are preferred.

• Strong analytical and problem-solving skills are preferred.

• Experience in the Neuroscience therapeutic market is preferred.

• Commitment to embracing emerging technologies, such as AI, is preferred.

• Experience in fostering team AI literacy and confidence while promoting responsible AI use and sound judgment is preferred.

🏝️ Benefits

• Consolidated retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.