Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

This is a fully remote position, open to applicants in New York, +3 more states.

📋 Description

• Inspire, guide, mentor, develop, and retain a diverse team of Field Reimbursement Managers.

• Directly oversee a regionally aligned team consisting of up to 10 direct reports.

• Implement the PECS Field Reimbursement Manager strategy across Neuroscience healthcare provider accounts.

• Enhance access and fulfillment impact for patients initiating or continuing therapy.

• Formulate both short- and long-term strategic plans and manage the execution of related tactics.

• Cultivate team culture, promote accountability, manage FRM performance, foster customer relationships, and achieve team objectives.

• Mentor FRMs to leverage data insights and account management skills to overcome access barriers.

• Assist in identifying and addressing patient challenges related to Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit.

• Collaborate with Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, Field Sales, Sales District Managers, SCG, Franchise Marketing, and Brand teams.

• Operate in the field with minimal oversight.

• Manage and allocate budget in line with team goals.

• Perform responsibilities in accordance with the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement.

• Report to the Field Director, Field Access & Affordability Solutions within PECS.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• At least 8 years of experience in healthcare business is required.

• Understanding of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes.

• Proven leadership skills and a track record of performance success in previous roles.

• A valid Driver's License in one of the 50 United States is required.

• Must reside within the designated geography or be willing to relocate there.

• A minimum of 3 years of direct people management experience is preferred.

• Experience in the neuroscience disease state is preferred.

• An MBA or other advanced degree/relevant certifications is preferred.

• Experience in navigating high-profile, complex business situations is preferred.

• Experience in developing and executing customer-focused strategies is preferred.

• Ability to collaborate effectively across functions in a matrix environment is preferred.

• Exceptional written and verbal communication skills are preferred.

• Strong analytical and problem-solving abilities are preferred.

• Experience in the Neuroscience therapeutic market is preferred.

• Commitment to understanding emerging technologies, such as AI, is preferred.

• Experience in enhancing team AI literacy and confidence, promoting responsible AI use and sound judgment, is preferred.

• Willingness to travel up to 75% of the time is required.

🏝️ Benefits

• Consolidated retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; 48 hours for employees residing in Colorado; 56 hours for employees residing in Washington.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.